Telstra is an Australian telecommunications and information services company that helps people, businesses, governments, and communities stay connected. Its services are supported by Australia’s largest and fastest national mobile network, alongside technology and connectivity solutions designed to improve how customers live and work. With operations extending across 15 countries, including China, Telstra brings an international perspective to its work in telecommunications and related digital services.
Telstra Customer Service and Sales Consultant, Ballina
Support customers at Telstra’s Ballina store with product choices, service activation and basic troubleshooting. Recommend suitable solutions, provide technical guidance and work toward sales targets.
Description
- Help customers choose products, activate services and resolve basic issues.
- Recommend suitable products and services to create a positive customer experience.
- Keep up with the latest devices and services.
- Offer informed technical guidance and solutions.
- Use consultative selling to meet and exceed sales targets and KPIs.
- Work with colleagues to create a welcoming store environment.
- Support store goals, customer satisfaction and overall performance.
- Follow retail standards.
Requirements
- Communicate clearly with customers.
- Take a solution-focused approach and tailor recommendations to each customer.
- Be motivated to meet and exceed sales targets and KPIs.
- Be eager to learn and build new skills.
- Stay positive and resilient in a busy environment.
- Previous customer-facing experience is helpful but not essential.
- Be willing to complete the HireVue assessment after applying.
Benefits
- 12% superannuation is included.
- Save 30% on Telstra services.
- Access exclusive offers from more than 240 brands and partners.
- Receive 16 weeks of paid parental leave.
- Get a Telstra Extra Day Off.
- Access gender affirmation leave.
- Access cultural leave.
- Access blood donor leave.
- Purchase up to four additional weeks of leave.
- Use more than 17,000 LinkedIn Learning programs.
- Take part in the Future Ready career development program.
- Benefit from flexible working hours.
- Receive support related to parental leave.
- Earn performance rewards.
- Take part in recognition programs.
- Join a diverse and inclusive team.