TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Small Business Insurance Client Service Agent (Las Vegas, Hybrid)

Support small-business insurance customers with policy questions, applications, and inbound calls. This hybrid Las Vegas contract role is with TEKsystems.

Description

  • Resolve customer inquiries promptly and professionally, aiming to address issues in one call.
  • Take inbound calls and follow up on online applications.
  • Answer customer questions about policy coverage and billing, and clarify general policy details.
  • Record customer interactions accurately and enter inbound leads promptly.
  • Switch between calls, documentation, follow-ups, and multiple systems.
  • Work with the team to support customer satisfaction, retention, and growth.

Requirements

  • Experience in customer service or a call center.
  • Property and casualty experience is preferred.
  • An active Property & Casualty license is required; it must cover general or commercial lines, not personal lines.
  • Comfort handling inbound calls and using multiple systems.
  • Strong communication, problem-solving, and organizational skills.
  • Reliability and a team-oriented approach.

Benefits

  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) plan with pre-tax and Roth post-tax contributions
  • Life insurance, including voluntary Life and AD&D coverage for employees and dependents
  • Short- and long-term disability coverage
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off and leave, including PTO, vacation, or sick leave
  • Work-from-home equipment provided
  • Potential for a monthly bonus

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