Event Operations Specialist
GRAIL
Coordinate blood-draw logistics, inventory fulfillment, and partner operations for GRAIL events. Support busy onsite programs and keep shipping deadlines on track.
Open
Umpisa Inc is a technology and business consulting company that helps organizations develop digital products, software applications, and new ventures. Its work combines business strategy, product management, digital strategy, UI/UX design, software engineering, quality assurance, and business analysis. The company builds tailored solutions using technologies including React, React Native, Flutter, and Node.js, with DevSecOps practices integrated into its engineering approach. Umpisa also supports venture building and offers CTO-as-a-Service, working across consulting, marketing, healthcare, fintech, real estate, and education. Its team of technology professionals is guided by a collaborative engineering culture and a mission to strengthen the Philippines’ role in the global technology industry.
Service Desk Analyst (L1/L2)
Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.
Description
- Support users with general IT needs.
- Set up accounts and equipment for new employees.
- Run first-day orientations for new employees.
- Manage user offboarding when employees leave.
- Create and update internal and end-user documentation for current and future needs.
- Resolve Level 1 and Level 2 support requests.
- Help improve and implement cloud infrastructure services through IT projects.
- Support a range of IT functions, management duties, and projects.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Experience with endpoint security and management.
- Experience administering Microsoft systems and Active Directory.
- System administration skills, including routine maintenance and user onboarding and offboarding.
- Low-code or no-code tools, workflow logic, or automation experience is a plus.
- Some experience with data migration projects.
- Experience providing support for Mac devices.
- Experience in L1/L2 support.
- Interest in developing QA automation skills with tools such as Playwright, Cypress, Postman, and Supertest.
- Willingness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation to support software quality.
- Strong communication skills.
- Strong analytical and problem-solving skills.
- Ability to work within a self-organizing Scrum team in a scaled Agile environment.
- Self-directed approach and willingness to collaborate with colleagues and clients.
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