Umpisa Inc ir tehnoloģiju un biznesa konsultāciju uzņēmums, kas palīdz organizācijām izstrādāt digitālos produktus, programmatūras lietojumprogrammas un jaunus uzņēmējdarbības projektus. Tā darbība apvieno biznesa stratēģiju, produktu pārvaldību, digitālo stratēģiju, UI/UX dizainu, programmatūras izstrādi, kvalitātes nodrošināšanu un biznesa analīzi. Uzņēmums veido pielāgotus risinājumus, izmantojot tādas tehnoloģijas kā React, React Native, Flutter un Node.js, un savā inženierijas pieejā integrē DevSecOps praksi. Umpisa atbalsta arī jaunu uzņēmumu veidošanu un piedāvā CTO-as-a-Service pakalpojumus, strādājot konsultāciju, mārketinga, veselības aprūpes, finanšu tehnoloģiju, nekustamā īpašuma un izglītības jomā. Tās tehnoloģiju profesionāļu komandu vada uz sadarbību balstīta inženierijas kultūra un misija stiprināt Filipīnu lomu pasaules tehnoloģiju nozarē.
Service Desk Analyst (L1/L2)
Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.
Apraksts
- Support users with general IT needs.
- Set up accounts and equipment for new employees.
- Run first-day orientations for new employees.
- Manage user offboarding when employees leave.
- Create and update internal and end-user documentation for current and future needs.
- Resolve Level 1 and Level 2 support requests.
- Help improve and implement cloud infrastructure services through IT projects.
- Support a range of IT functions, management duties, and projects.
Prasības
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Experience with endpoint security and management.
- Experience administering Microsoft systems and Active Directory.
- System administration skills, including routine maintenance and user onboarding and offboarding.
- Low-code or no-code tools, workflow logic, or automation experience is a plus.
- Some experience with data migration projects.
- Experience providing support for Mac devices.
- Experience in L1/L2 support.
- Interest in developing QA automation skills with tools such as Playwright, Cypress, Postman, and Supertest.
- Willingness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation to support software quality.
- Strong communication skills.
- Strong analytical and problem-solving skills.
- Ability to work within a self-organizing Scrum team in a scaled Agile environment.
- Self-directed approach and willingness to collaborate with colleagues and clients.