Umpisa Inc yra technologijų ir verslo konsultacijų įmonė, padedanti organizacijoms kurti skaitmeninius produktus, programinės įrangos taikomąsias programas ir naujas verslo iniciatyvas. Jos veikla apima verslo strategiją, produktų valdymą, skaitmeninę strategiją, UI/UX dizainą, programinės įrangos inžineriją, kokybės užtikrinimą ir verslo analizę. Įmonė kuria pritaikytus sprendimus naudodama tokias technologijas kaip React, React Native, Flutter ir Node.js, o į savo inžinerijos procesą integruoja DevSecOps praktiką. Umpisa taip pat padeda kurti naujas įmones ir teikia CTO-as-a-Service paslaugas, dirbdama konsultavimo, rinkodaros, sveikatos priežiūros, finansinių technologijų, nekilnojamojo turto ir švietimo srityse. Jos technologijų profesionalų komandą vienija bendradarbiavimu grindžiama inžinerijos kultūra ir misija stiprinti Filipinų vaidmenį pasaulinėje technologijų pramonėje.
Service Desk Analyst (L1/L2)
Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.
Aprašymas
- Support users with general IT needs.
- Set up accounts and equipment for new employees.
- Run first-day orientations for new employees.
- Manage user offboarding when employees leave.
- Create and update internal and end-user documentation for current and future needs.
- Resolve Level 1 and Level 2 support requests.
- Help improve and implement cloud infrastructure services through IT projects.
- Support a range of IT functions, management duties, and projects.
Reikalavimai
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Experience with endpoint security and management.
- Experience administering Microsoft systems and Active Directory.
- System administration skills, including routine maintenance and user onboarding and offboarding.
- Low-code or no-code tools, workflow logic, or automation experience is a plus.
- Some experience with data migration projects.
- Experience providing support for Mac devices.
- Experience in L1/L2 support.
- Interest in developing QA automation skills with tools such as Playwright, Cypress, Postman, and Supertest.
- Willingness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation to support software quality.
- Strong communication skills.
- Strong analytical and problem-solving skills.
- Ability to work within a self-organizing Scrum team in a scaled Agile environment.
- Self-directed approach and willingness to collaborate with colleagues and clients.