Umpisa Inc je tehnološko in poslovno svetovalno podjetje, ki organizacijam pomaga razvijati digitalne izdelke, programske aplikacije in nova poslovna podjema. Njegovo delo združuje poslovno strategijo, upravljanje izdelkov, digitalno strategijo, oblikovanje UI/UX, programsko inženirstvo, zagotavljanje kakovosti in poslovno analizo. Podjetje izdeluje prilagojene rešitve s tehnologijami, kot so React, React Native, Flutter in Node.js, pri čemer v svoj inženirski pristop vključuje prakse DevSecOps. Umpisa podpira tudi vzpostavljanje novih podjemov in ponuja CTO-as-a-Service ter deluje na področjih svetovanja, trženja, zdravstva, fintecha, nepremičnin in izobraževanja. Njegovo ekipo tehnoloških strokovnjakov usmerjata sodelovalna inženirska kultura in poslanstvo krepitve vloge Filipinov v svetovni tehnološki industriji.
Service Desk Analyst (L1/L2)
Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.
Opis
- Support users with general IT needs.
- Set up accounts and equipment for new employees.
- Run first-day orientations for new employees.
- Manage user offboarding when employees leave.
- Create and update internal and end-user documentation for current and future needs.
- Resolve Level 1 and Level 2 support requests.
- Help improve and implement cloud infrastructure services through IT projects.
- Support a range of IT functions, management duties, and projects.
Zahteve
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- Experience with endpoint security and management.
- Experience administering Microsoft systems and Active Directory.
- System administration skills, including routine maintenance and user onboarding and offboarding.
- Low-code or no-code tools, workflow logic, or automation experience is a plus.
- Some experience with data migration projects.
- Experience providing support for Mac devices.
- Experience in L1/L2 support.
- Interest in developing QA automation skills with tools such as Playwright, Cypress, Postman, and Supertest.
- Willingness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation to support software quality.
- Strong communication skills.
- Strong analytical and problem-solving skills.
- Ability to work within a self-organizing Scrum team in a scaled Agile environment.
- Self-directed approach and willingness to collaborate with colleagues and clients.