Umpisa Inc
Umpisa Inc
Umpisa Inc — ұйымдарға цифрлық өнімдер, бағдарламалық жасақтама қолданбалары мен жаңа кәсіптер әзірлеуге көмектесетін технологиялық және бизнес-консалтинг компаниясы. Оның қызметі бизнес-стратегияны, өнімді басқаруды, цифрлық стратегияны, UI/UX дизайнын, бағдарламалық жасақтама инженериясын, сапаны қамтамасыз етуді және бизнес-талдауды біріктіреді. Компания DevSecOps тәжірибелерін инженерлік тәсіліне кіріктіре отырып, React, React Native, Flutter және Node.js сияқты технологияларды пайдаланып, тапсырысқа бейімделген шешімдер әзірлейді. Umpisa сондай-ақ жаңа кәсіптер құруды қолдайды және консалтинг, маркетинг, денсаулық сақтау, финтех, жылжымайтын мүлік және білім беру салаларында CTO-as-a-Service қызметін ұсынады. Технология мамандарынан құралған оның командасы ынтымақтастыққа негізделген инженерлік мәдениетті ұстанып, Филиппиндердің жаһандық технология индустриясындағы рөлін нығайту миссиясын басшылыққа алады.

Service Desk Analyst (L1/L2)

Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.

Сипаттама

  • Support users with general IT needs.
  • Set up accounts and equipment for new employees.
  • Run first-day orientations for new employees.
  • Manage user offboarding when employees leave.
  • Create and update internal and end-user documentation for current and future needs.
  • Resolve Level 1 and Level 2 support requests.
  • Help improve and implement cloud infrastructure services through IT projects.
  • Support a range of IT functions, management duties, and projects.

Талаптар

  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
  • Experience with endpoint security and management.
  • Experience administering Microsoft systems and Active Directory.
  • System administration skills, including routine maintenance and user onboarding and offboarding.
  • Low-code or no-code tools, workflow logic, or automation experience is a plus.
  • Some experience with data migration projects.
  • Experience providing support for Mac devices.
  • Experience in L1/L2 support.
  • Interest in developing QA automation skills with tools such as Playwright, Cypress, Postman, and Supertest.
  • Willingness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation to support software quality.
  • Strong communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work within a self-organizing Scrum team in a scaled Agile environment.
  • Self-directed approach and willingness to collaborate with colleagues and clients.

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