
Service Desk Analyst (L1/L2)
Umpisa IncProvide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.


Provide L1/L2 user support, manage endpoints and employee onboarding, and help maintain cloud infrastructure. The role also offers opportunities to contribute to QA automation initiatives.

Lead the architecture and development of backend systems at Umpisa Inc. in the Philippines, using Go, Java, Spring Boot, and MySQL. Own APIs, microservices, reliability, integrations, and engineering enablement.

Lead the design and operation of secure, reliable cloud and on-premises infrastructure for Umpisa’s digital transformation clients. The role covers automation, observability, security, incident response, cost management, and technical enablement.

Senior IT Business Analyst responsible for requirements, user acceptance testing materials, and training documentation for Umpisa Inc.’s banking and insurance technology solutions. This hybrid role includes on-site training in Singapore and Manila.