Desjardins is a North American financial cooperative serving individuals, businesses, and communities across Canada. Its offerings span personal and business banking, credit cards, mortgages, loans, savings and investments, and auto and home insurance. The organization combines financial and insurance services with a cooperative model that gives members a role in decision-making, while emphasizing responsible investment, local economic support, community involvement, and youth development.
Senior UX Designer, Research and Marketing — Desjardins, Lévis and Montréal (Hybrid)
Lead UX research, journey design, testing and marketing-focused digital experiences for Desjardins members and clients. Partner with teams and stakeholders across Lévis and Montréal on complex initiatives.
Description
- Shape and enhance member and client experiences across digital platforms
- Serve as a UX specialist and subject-matter expert on user journeys and digital ecosystems
- Guide stakeholders through development projects and complex strategic initiatives
- Find experience-improvement opportunities, establish business objectives and validate user needs
- Define user journeys and target experiences using research and analysis
- Produce mock-ups, personas, functional specifications and information architectures
- Run experiments and solution tests to understand digital behaviours and improve platform performance
- Track trends, uncover opportunities for improvement and anticipate organizational impacts
- Advance digital design and user-centred design practices
- Facilitate co-creation among UI, product management and IT development teams
- Confirm that delivered solutions support business objectives
- Recommend approaches for initiatives and projects with significant operational and conceptual complexity
- Engage stakeholders across disciplines to understand challenges and shape UX decisions
Requirements
- Bachelor’s degree in a related discipline
- At least six years of relevant professional experience
- Equivalent combinations of relevant qualifications and experience may be considered
- Strong written and verbal communication skills in both French and English
- Ability to collaborate with English-speaking partners, members and/or clients
Benefits
- Competitive salary with an annual bonus
- Four weeks of flexible vacation from the first year
- Defined-benefit pension plan providing predictable, stable retirement income
- Group insurance with telemedicine coverage
- Reimbursement for health and wellness expenses and telework equipment