NewRocket
NewRocket
NewRocket is a global ServiceNow consulting and technology partner that helps enterprise organizations address complex business needs through advisory, transformation, implementation, and managed services. Its work spans platform development and integrations, security, risk and resilience, and technology excellence, with a strong focus on improving customer and employee experiences. NewRocket also brings UI and UX design expertise to workflow modernization, helping organizations streamline processes across sectors including consulting, healthcare, insurance, education, financial services, and the public sector.

Senior ServiceNow TSM/OMT Software Engineer (India Remote)

Build ServiceNow TSM/OMT applications for work orders, scheduling, and dispatch. Support enterprise service mapping, discovery, event management, and CMDB integrations for NewRocket clients.

Description

  • Build customer applications for work-order management, scheduling, and dispatch with ServiceNow TSM/OMT.
  • Work with stakeholders to define essential functionality across customized ServiceNow instances.
  • Improve ServiceNow event rules to maintain accurate CMDB relationships.
  • Partner with technical subject-matter experts to gather environment details for service mapping and event-related work.

Requirements

  • Hands-on experience with ServiceNow TSM/OMT.
  • Ability to understand, communicate, and implement TSM/OMT solutions.
  • Ability to create interfaces for different user groups using custom application models or Service Portals.
  • Experience building integrated logic and functional components that connect ServiceNow internal services and APIs through REST.
  • Understanding of enterprise service-oriented and distributed application architectures, including web services, data access and persistence, and client/server systems.
  • Understanding of credentialless and credential-based Discovery.
  • Ability to install, configure, and integrate ServiceNow TSM/OMT products for Discovery, Service Mapping, certification management, Service Graph Connectors, and multisource CMDBs.
  • Ability to prevent duplicate configuration items through CI identifiers.
  • Ability to extend Horizontal Discovery with custom infrastructure and application patterns.
  • Knowledge of configuring, administering, and maintaining MID Servers.
  • Proficiency using the command-line console for Service Mapping.
  • Ability to work with and migrate Service Mapping patterns between environments.
  • Proficiency configuring Service Mapping Identification Rules.
  • Knowledge of discovering multi-tier services, including advanced Service Mapping pattern configuration.

Benefits

  • A healthy balance between work and personal life.
  • A collaborative culture that encourages innovation.
  • Support for ongoing professional development.
  • A demonstrated commitment to diversity and inclusion.
  • An equal-opportunity workplace.
  • Support for workplace accommodations related to disabilities.

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