Luzern eCommerce helps consumer brands grow across marketplaces, retail media, and direct-to-consumer channels. Its managed services cover marketplace operations on platforms such as Amazon, eBay, and Zalando; social commerce; D2C webstore launches; Amazon Ads and DSP; content; fulfillment and logistics; Merchant-of-Record services; and broader e-commerce operations. The company combines these services with proprietary AI technology and uses a consignment and shared-success model designed to align its commercial interests with those of its clients. Luzern eCommerce operates across more than 40 countries and has offices in Dublin, London, and Barcelona.
Senior eCommerce Acceleration Manager
Lead key client accounts and account managers, guiding marketplace and direct-to-consumer eCommerce execution. Drive growth for consumer brands across Amazon, webstores, and social platforms.
Description
- Act as the main contact for high-value clients
- Build and strengthen relationships with key accounts
- Lead account managers as a senior member of the eCommerce Acceleration team
- Coach direct reports on best practices, process improvements, and strong execution
- Understand client strategies and stakeholder priorities, and find growth opportunities in key accounts
- Coordinate daily account manager work to deliver clients’ marketplace and direct-to-consumer goals
- Offer strategic guidance to the manager and Senior Leadership Team
- Balance the needs of several clients with internal priorities
- Meet account sales targets and identify risks and opportunities
- Support key accounts across the eCommerce lifecycle, including marketplace and direct-to-consumer content and pricing, order processing, inventory, and customer service
- Work with eCommerce Operations and Marketing on promotions and product launches
- Encourage knowledge-sharing among eCommerce Acceleration Managers and Executives
- Develop trusted relationships with key stakeholders and executive sponsors
Requirements
- At least five years of senior-level account management experience, with substantial industry experience
- Strong leadership and management abilities
- Excellent spoken and written communication skills
- Experienced presentation skills
- Bachelor’s degree in business, marketing, or sciences
- Ability to think strategically, attend to detail, add value for clients, and support the team
- Strong attention to detail
- Ability to manage and prioritise multiple client needs
- Ability to delegate effectively to internal teams and manage client expectations
- Strong interpersonal and communication abilities
- Strong analytical skills
- Ability to assess data and draw useful insights
- Proficiency with MS Office
- Marketplace sales experience, such as selling on Amazon or eBay, is desirable
- Direct-to-consumer eCommerce experience is desirable
- Amazon Vendor management experience is desirable
- Amazon Marketing experience is desirable
Benefits
- Salary package with benefits
- Competitive annual leave
- Flexible working arrangements
- Learning and development programs
- Inclusive, collaborative workplace with a social atmosphere
- Employee Assistance Programme (EAP)
- Company-sponsored quarterly social events