Aspire Software acquires and supports software businesses serving sectors such as hospitality, logistics, and construction. As part of the Valsef Group, it combines capital, operational expertise, and shared best practices with a decentralized approach that allows individual companies and teams to preserve their strengths while improving and expanding their operations. Its focus is on building durable technology partnerships, strengthening the businesses it owns, and creating long-term opportunities for the people and customers connected to them.
Senior Dynamics 365 Support Engineer
Support Exeevo’s Dynamics 365 CRM platform for Life Sciences clients, resolving customer issues, managing service-level commitments, and working with engineering teams.
Description
- Act as the primary support expert for Microsoft Dynamics 365 CRM.
- Support CRM entities, workflows, configurations, reporting, dashboards, and security models.
- Own technical issues, understand customer needs, and escalate complex cases for resolution.
- Manage and prioritize support requests from a large user base.
- Resolve incidents and problems by phone, email, and remote meetings within defined SLAs.
- Work with engineering and product delivery teams to understand product capabilities and project requirements.
- Contribute as needed to project management and support service management activities.
Requirements
- At least five years of demonstrated functional expertise in Microsoft Dynamics CRM.
- Bachelor’s degree in any field.
- Microsoft Dynamics CRM certification, or currently working toward one, preferred.
- Experience with user configuration and data import and export processes.
- Strong communication and problem-solving skills.
- Customer-focused, with the ability to grasp technical concepts quickly.
- Excellent interpersonal and communication skills for working with people at all levels.
- Familiarity with XRM Toolbox is a plus.
- Proficiency in application debugging.
- Foundational knowledge of database technologies.
- Advanced Microsoft Excel skills, including formulas and pivot tables.