Aggreko delivers temporary power, temperature control, and energy solutions for customers with diverse operational needs. Its offering includes diesel and gas generators, transformers, chillers, and industrial air-conditioning systems, combining modular equipment with flexible deployment and current technologies. Operating across the energy and manufacturing sectors, Aggreko supports projects that require dependable power generation, cooling, and related infrastructure. The company also emphasizes a supportive work environment and opportunities for professional growth.
Senior Customer Engagement Lead – Toronto
Lead customer projects and service delivery for Aggreko in Toronto, coordinating teams across operations, sales, and technical functions. Build customer relationships, resolve service issues, and use performance insights to improve retention and operational results.
Canada$110,000 – $130,000 / year
On-siteFull-timeSeniorEnglish RequiredFrench RequiredCustomer SuccessCustomer Success ManagerDescription
- Serve as customers’ main contact and escalation lead for service matters, building trusted relationships.
- Clarify customer goals and project needs, gather feedback, and shape solutions as requirements change.
- Plan and deliver customer projects from setup through installation and execution, meeting safety and quality standards.
- Coordinate sales, contracts, operations, fleet, procurement, logistics, and technical teams to meet scope, timing, and service commitments.
- Lead technicians and project teams, ensuring they have the training, equipment, resources, and support to work safely and effectively.
- Prepare equipment for deployment by confirming readiness, availability, and configuration.
- Visit sites and conduct audits and inspections to check safety, operational, and quality compliance.
- Review project results, customer feedback, and service trends to find efficiencies and guide continuous improvement.
- Bring customer priorities to internal teams, supporting clear communication, issue resolution, and alignment.
- Contribute to efforts that strengthen service delivery, responsiveness, operational effectiveness, and business performance.
- Track service quality, retention, and issue-resolution measures, and recommend actions to leadership.
- Encourage accountability, collaboration, and high standards to build customer loyalty and sustainable growth.
Requirements
- At least five years of experience in customer success, operations, account management, service delivery, or a related area.
- Understanding of how operational processes affect customer outcomes.
- Ability to build relationships with customers and internal stakeholders at all levels.
- Experience using data and insights to find improvement opportunities.
- Strong problem-solving, communication, and influencing abilities.
- Ability to manage competing priorities in a fast-paced setting.
- Experience leading initiatives without direct authority.
- Fluency in English and French is required.
- Professional spoken and written communication in both English and French.
Benefits
- Competitive pay with performance-based bonuses.
- Comprehensive benefits package.
- Professional development and career progression opportunities.
- Dynamic, inclusive workplace.