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KeyBank
KeyBank
H1B Visa SponsorBankingConsultingInsurance
KeyBank is a full-service banking and financial services company serving individuals, small businesses, and large institutions. Its offerings span personal and business banking, lending, mortgages, credit cards, wealth management, investment services, and credit lines, supported by online and mobile banking tools. KeyBank also provides financial wellness resources designed to help customers build practical money-management skills, address debt, and work toward their financial goals.
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Senior Commercial Card Client Service Specialist

Support KeyBank commercial card clients by managing account needs, escalations, integrations, and portal customization. The hybrid role combines client service, transaction research, and coordination with internal teams and vendors.

USUnited StatesAZArizonaCOColoradoFLFloridaILIllinoisMNMinnesotaMOMissouriNENebraskaNCNorth CarolinaOHOhioTXTexas
$52,000 – $80,000 / year
HybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative
ERP

Description

  • Respond to commercial card program inquiries from clients, internal teams, and vendor partners.
  • Maintain accounts accurately within established service-level agreements.
  • Support multiple product integration projects at once, including client training.
  • Investigate client escalations, identify root causes, and report issues to the manager.
  • Advise leadership on process improvements.
  • Provide training on website portals and customize portal settings.
  • Protect sensitive client information through secure handling.
  • Speak with clients and coordinate with internal partners and vendors to support service delivery.
  • Research transactions and assist with complex integration work.

Requirements

  • At least five years of experience in financial services, banking, or fintech.
  • At least two years of commercial card experience, including familiarity with a commercial card platform or product.
  • At least one year of relationship management, client management, or comparable experience.
  • At least two years of customer service or other customer-facing experience.
  • Knowledge of process improvement and operational efficiency.
  • Experience in product management or product support.
  • Preferred: experience managing vendor relationships and performance.
  • Preferred: experience with issuer processing platforms such as TSYS, Fiserv, or DXC.
  • Knowledge of financial services and fintech operations.
  • Preferred: familiarity with APIs, ERP, and CRM systems.
  • Preferred: experience managing file transmissions and file feeds.
  • Ability to manage client escalations.
  • Critical thinking and problem-solving skills.
  • Strong written and verbal communication skills.
  • Organizational, prioritization, and time-management skills.
  • Cross-functional collaboration and stakeholder management skills.
  • Ability to influence others and manage change.
  • Proficiency with Microsoft Office and PC applications.
  • Current authorization to work full-time in the United States.
  • Employment visa sponsorship is not available.

Benefits

  • Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
  • Eligible for a benefits package.
  • Flexible work options may be available when the role can be performed effectively in a mobile environment.

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