Google
Google
Google is a global technology company whose products and services span internet search, digital advertising, cloud computing, productivity tools, and consumer applications. Its portfolio includes Gmail, Google Workspace, Maps, YouTube, and Android, while its teams also research and develop artificial intelligence and machine learning systems that support products and cloud services. Job seekers can explore opportunities across software, cloud, advertising, research, and other technology-focused functions.

Senior Business Process Team Lead, Legal Operations at Google

Lead a legal operations team at Google Operations Center, overseeing service delivery, performance management, workflow optimization, stakeholder relationships, coaching, and employee development.

Description

  • Lead and support legal associates as they answer questions and resolve operational issues
  • Act as an escalation contact and speak with customers by phone when complex matters require intervention
  • Monitor individual and team performance against service-level targets and delivery commitments
  • Develop initiatives that support or surpass objectives and key results
  • Prepare weekly, monthly, and quarterly performance reports, highlighting insights, obstacles, and recommended solutions
  • Share important performance findings with leaders and business stakeholders
  • Improve workflows and strengthen operational efficiency
  • Conduct regular one-to-one meetings covering performance, information sharing, and work or personal concerns
  • Deliver written and verbal feedback and oversee performance review processes
  • Coach, mentor, and support employees in their professional growth
  • Create and implement incentive programs that support performance and employee engagement
  • Interview and onboard new employees across business workflows
  • Develop a knowledgeable, experienced team while supporting strong retention
  • Confirm employees receive the training and resources needed for a high-quality workplace
  • Coordinate relationships with cross-functional teams and external partners

Requirements

  • Bachelor’s degree or equivalent practical experience
  • Strong legal knowledge and domain expertise
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office and/or Google Workspace
  • At least two years of experience managing teams
  • Direct experience managing people, evaluating performance, and coaching and mentoring employees
  • Strong problem-solving and multitasking abilities
  • Ability to adapt to changing business objectives and processes
  • Willingness to work a shift-based schedule that may include weekends and holidays (preferred)
  • Management experience in a fast-paced customer service or startup-support environment, with a strong focus on customer satisfaction (preferred)
  • Experience leading and managing organizational change (preferred)

Benefits

  • Competitive pay
  • Comprehensive medical, dental, and vision coverage
  • Gender-neutral baby bonding leave
  • Twenty-four to twenty-six weeks of maternity leave for birth parents
  • Generous minimum coverage for life, accident, and disability insurance
  • Free meals and snacks for employees working onsite
  • Onsite activities and experiences for employees working onsite

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