Google este o companie globală de tehnologie ale cărei produse și servicii acoperă căutarea pe internet, publicitatea digitală, cloud computingul, instrumentele de productivitate și aplicațiile pentru consumatori. Portofoliul său include Gmail, Google Workspace, Google Maps, YouTube și Android, iar echipele sale cercetează și dezvoltă, de asemenea, sisteme de inteligență artificială și învățare automată care susțin produsele și serviciile cloud. Persoanele aflate în căutarea unui loc de muncă pot explora oportunități în software, cloud, publicitate, cercetare și alte funcții axate pe tehnologie.
Senior Business Process Team Lead, Legal Operations at Google
Lead a legal operations team at Google Operations Center, overseeing service delivery, performance management, workflow optimization, stakeholder relationships, coaching, and employee development.
Descriere
- Lead and support legal associates as they answer questions and resolve operational issues
- Act as an escalation contact and speak with customers by phone when complex matters require intervention
- Monitor individual and team performance against service-level targets and delivery commitments
- Develop initiatives that support or surpass objectives and key results
- Prepare weekly, monthly, and quarterly performance reports, highlighting insights, obstacles, and recommended solutions
- Share important performance findings with leaders and business stakeholders
- Improve workflows and strengthen operational efficiency
- Conduct regular one-to-one meetings covering performance, information sharing, and work or personal concerns
- Deliver written and verbal feedback and oversee performance review processes
- Coach, mentor, and support employees in their professional growth
- Create and implement incentive programs that support performance and employee engagement
- Interview and onboard new employees across business workflows
- Develop a knowledgeable, experienced team while supporting strong retention
- Confirm employees receive the training and resources needed for a high-quality workplace
- Coordinate relationships with cross-functional teams and external partners
Cerințe
- Bachelor’s degree or equivalent practical experience
- Strong legal knowledge and domain expertise
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and/or Google Workspace
- At least two years of experience managing teams
- Direct experience managing people, evaluating performance, and coaching and mentoring employees
- Strong problem-solving and multitasking abilities
- Ability to adapt to changing business objectives and processes
- Willingness to work a shift-based schedule that may include weekends and holidays (preferred)
- Management experience in a fast-paced customer service or startup-support environment, with a strong focus on customer satisfaction (preferred)
- Experience leading and managing organizational change (preferred)
Beneficii
- Competitive pay
- Comprehensive medical, dental, and vision coverage
- Gender-neutral baby bonding leave
- Twenty-four to twenty-six weeks of maternity leave for birth parents
- Generous minimum coverage for life, accident, and disability insurance
- Free meals and snacks for employees working onsite
- Onsite activities and experiences for employees working onsite