Roche is a global healthcare and pharmaceutical company focused on advancing patient care through research and development, digital innovation, and collaboration. With a workforce of more than 101,000 employees, the company brings together expertise across technology, manufacturing, business strategy, and other functions that support healthcare innovation. Roche highlights diversity, equity, and inclusion across its international teams and offers career pathways for experienced professionals, students, and graduates, including opportunities connected to its operations in Germany, Austria, and Switzerland.
Roche IVD Applications and Clinical Innovation Consultant (Onsite)
Support clinical diagnostic solutions and innovation at Roche as an IVD applications consultant. Train laboratory teams, resolve application issues, monitor quality, and improve customer satisfaction.
Description
- Provide immediate technical and remote telephone support for application issues, serving as the second-level escalation point for complex cases
- Train and retrain laboratory staff on equipment operation and troubleshooting techniques
- Supervise and monitor quality control programs for commercialized equipment
- Conduct performance testing on refurbished equipment and issue conformity reports
- Identify business opportunities and support the commercial team in preparing orders
- Advise customers on optimal inventory levels and reagent and consumable usage
- Record and track service reports, complaints, and Potentially Critical Cases in the CRM platform
- Communicate final equipment status to the responsible personnel
- Work with the Commercial Squad and other internal teams to address customer requests and formally represent the company
- Participate in on-call rotations and remain available for emergencies
- Ensure global and local Technical Service performance indicators are met
- Advance innovation initiatives that improve response times and customer satisfaction
Requirements
- Degree in Biochemistry and Pharmacy, Clinical Laboratory Science, Biology, Biotechnology, or a related health field
- Active professional registration with MSP/SENESCYT
- Strong experience delivering training, consulting, and technical support for in vitro diagnostic solutions, including Clinical Chemistry, Immunology, Blood Gas, Hematology, Urinalysis, Coagulation, Molecular Biology, and Tissue
- Direct experience interpreting and validating results in critical areas that support medical decision-making
- Experience standardizing pre-analytical, analytical, and post-analytical phases under ISO 15189
- Intermediate knowledge of quality management systems applied to clinical laboratory environments
- Proficiency with Microsoft 365 and Google Workspace
- Experience using AI tools including Gemini, Copilot, and Claude
- Experience using CRM systems for field reporting and interpreting dashboards such as Tableau
- Knowledge of project management and agile workflows, including Monday and Lucidchart
- Strong command of KPIs/OKRs and foundational leadership principles
- Intermediate technical English for manuals and corporate training
- Postgraduate studies in Laboratory Quality Management (ISO 15189), Project Management, or Health Administration are desirable
Benefits
- Relocation benefits are not available for this position
- A culture that encourages self-expression, open dialogue, and genuine connections
- A healthier workplace and a fairer society