MSX International
MSX International
MSX International provides consulting and technology-enabled services for the automotive industry. Its work focuses on improving sales performance, strengthening customer engagement, and optimizing vehicle repair operations, including through artificial intelligence. The company helps automotive businesses streamline processes, improve efficiency, and respond to changing needs across the mobility sector.

Remote Warranty Specialist Administrator – Michigan

Review OEM vehicle warranty and repair coverage claims for MSX clients. Support dealers, field teams, and fleet customers by resolving claim issues and maintaining accurate submissions.

Description

  • Review program claims and assist dealers and field personnel with claim entry
  • Coordinate with program headquarters and dealers to resolve repair coverage discrepancies
  • Advise internal teams, dealers, and OEM personnel on claim-entry questions and issues
  • Verify dealer-submitted claims for accuracy based on claim type
  • Create and maintain basic program reports
  • Email fleet customers about claims above specified dollar thresholds
  • Charge dealers for unauthorized or inaccurate claims
  • Answer customer and dealer questions about rejected claims by phone or email
  • Investigate and troubleshoot rejected claims
  • Determine whether Basic Manufacturer’s Warranty, Extended Plan Coverage, or another OEM program applies
  • Help document claim-entry procedures, processes, and reference materials

Requirements

  • Must be located in Michigan
  • Previous OEM claim-entry experience is required
  • Previous warranty-coverage review experience is required
  • Three to five years of claims experience is required
  • Strong analytical and problem-solving abilities
  • Strong interpersonal and organizational skills
  • Effective written and verbal communication skills
  • High level of accuracy and attention to detail
  • Consistent follow-through
  • Entry-level proficiency with Microsoft Word
  • Entry-level proficiency with Microsoft Excel
  • Ability to manage shifting priorities and provide status updates when requested
  • Associate degree preferred but not required

Benefits

  • Remote work arrangement
  • Home-based workplace
  • Full-time employment
  • Commitment to equal employment opportunity
  • Commitment to maintaining a diverse workforce

Related Jobs