MDS Communications Corporation
MDS Communications Corporation
201 – 500 Employees
B2BTelecommunications
MDS Communications Corporation is a family-owned telephone fundraising company serving nonprofit organizations, ministries, and political and public-policy causes. Founded in 1992, it combines outbound and inbound call center operations with remote-agent support and fulfillment services to manage donor acquisition, renewal and reactivation campaigns, sustainer programs, and pledge handling. Its work also includes predictive modeling, analytics, secure data processing, campaign reporting, quality assurance, and PCI-compliant operations, supported by training and dedicated account management for national and regional clients.

Remote Outbound Call Center Agent - North Carolina

Raise funds for nonprofit organizations through donor communications and telephone campaigns. Work remotely from North Carolina with predictive dialing technology and client-approved scripts.

Description

  • Complete comprehensive training
  • Join one of four MDS teams serving designated clients
  • Call for 4–8 clients during an eight-hour workday using predictive dialing equipment
  • Handle approximately 16–24 calls per hour, with about 20–30 seconds between calls
  • Speak with donors and prospective donors using client-approved scripts
  • Obtain financial donations on behalf of clients
  • Meet minimum fundraising and productivity targets

Requirements

  • At least one year of successful outbound telemarketing experience or a stable, long-term employment history
  • Reliable wired internet connection
  • Quiet home workspace without typical household interruptions
  • Basic computer proficiency
  • Commitment to charitable and nonprofit causes
  • Willingness to learn
  • Persistence

Benefits

  • Performance-based bonus program
  • Paid break periods
  • Eligibility for health insurance after two months
  • Employer-paid coverage of 75% of base employee health insurance premiums
  • Paid time off
  • Pathways to management, Inbound Donor Services, and donor portfolio management roles
  • Internal promotion opportunities whenever possible
  • Recovery-friendly workplace

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