Lexitas is a technology-enabled legal services firm supporting litigation work for law firms, insurers, and corporate legal departments. Its services span court reporting, transcription, records retrieval, process service, document review, trial support, dispute resolution, and legal staffing. Alongside its professional services, Lexitas offers legal software and AI-enabled tools for case tracking, document insights, summaries, chronologies, and remote proceedings. The company brings litigation support and legal technology together to help clients manage work across a case.
Remote Client Services Specialist
Support Lexitas legal clients with onboarding, email coordination, order processing, and deposition scheduling. The company provides court reporting, records retrieval, process service, and corporate support.
Description
- Respond promptly and accurately to email inquiries from new and existing clients.
- Set up clients and users in Lexitas systems and guide them through the online portal.
- Enter job orders, attorney and firm profiles, locations, and client preferences.
- Schedule deposition services in coordination with other departments.
- Track job queues and backlogs, update case statuses, and submit daily job entries.
- Work with sales and operations on lead generation, client concerns, and successful job completion.
- Prepare and share client job reports, checking that billing is accurate.
- Help manage incoming calls as needed and take part in a rotating after-hours schedule.
- Protect confidential information and follow HIPAA rules when handling legal and medical records.
- Assist clients and coordinate delivery of Lexitas legal and corporate support services.
Requirements
- High school diploma or equivalent.
- At least one year of experience in litigation services, legal support, or customer service.
- Strong attention to detail and accountability.
- Ability to handle competing priorities in a fast-paced setting.
- Accurate data entry and typing skills.
- Excellent written and verbal communication.
- Client-focused approach and strong customer service instincts.
- Collaborative attitude and flexibility as priorities change.
- Proficiency with Microsoft Outlook, Word, Adobe Acrobat, and standard office software.
- Reliable attendance and a strong work ethic.
- Availability for occasional overtime or on-call shifts as needed.
- Ability to present information clearly and answer questions from internal and external customers whose first language is English.
- HIPAA knowledge is preferred; training may be provided.
- Familiarity with legal terminology or deposition notices is a plus.
Benefits
- Company-provided laptop and fully equipped home office setup.
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Paid time off.
- Paid holidays.
- Company-paid maternity leave.
- Company-paid baby bonding leave.
- Company-paid military leave.