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COPA - The Colorado Providers Association
COPA - The Colorado Providers Association
1 – 10 Employees
ConsultingFood & BeverageHealthcare
COPA - The Colorado Providers Association represents prevention, treatment, and recovery providers working in Colorado’s behavioral health and substance use care sector. The member-focused association advocates for equitable access to care and better outcomes for people facing substance use disorders and related behavioral health needs. Its work includes legislative support, training, and practical resources that help members connect and strengthen the quality of care across Colorado.
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Remote Behavioral Health Admissions Coordinator

Guide prospective clients into PHP and IOP behavioral health programs by coordinating screenings, insurance checks, referrals, and documentation. Support treatment enrollment from first contact through follow-up.

USUnited States
$25 – $30 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredAdmissions CoordinatorGeneral
PHP

Description

  • Connect with prospective clients and referral providers by phone and online.
  • Support people experiencing anxiety, uncertainty, emotional distress, or behavioral health crises.
  • Build rapport while keeping conversations focused and well structured.
  • Guide clients through intake details, insurance, screening, program information, scheduling, and next steps.
  • Conduct structured initial screenings while distinguishing them from clinical assessments.
  • Identify risks or potential mismatches and escalate them appropriately.
  • Explain PHP and IOP programs to clients and referral partners.
  • Help resolve barriers related to readiness, scheduling, technology, and insurance.
  • Use active listening, motivational interviewing, and consultative communication to encourage treatment engagement.
  • Respond to concerns, seek commitment, and support enrollment conversion.
  • Manage incoming and outgoing referrals and assigned cases throughout the admissions process.
  • Follow up and coordinate with clients, referral partners, clinicians, and internal teams.
  • Track delayed cases, outstanding information, and potential drop-offs in the admissions process.
  • Coordinate access to care with referring providers and community partners.
  • Confirm insurance eligibility and benefits, and explain expected costs and payments.
  • Address financial barriers or escalate them when needed.
  • Record client and referral details in CRM and EMR systems.
  • Coordinate prior medical records and referral paperwork.
  • Complete clinical and operational transitions between teams.
  • Handle heavy call volumes, multiple cases, follow-ups, records, and service-level deadlines.
  • Work across CRM, EMR, scheduling, insurance, and other technology platforms.
  • Spot workflow gaps and suggest practical improvements.
  • Take part in call reviews, quality audits, calibration, coaching, and performance improvement.
  • Meet Central Intake targets for response times, enrollment conversion, case throughput, record quality, and completed follow-ups.

Requirements

  • Bachelor’s degree in health, human services, psychology, or a related field.
  • Must live in the Mountain Standard Time zone.
  • At least 2–3 years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center setting.
  • Working knowledge of insurance coverage, including confirming eligibility and benefits, explaining coverage and out-of-pocket costs, and identifying insurance or financial barriers to care.
  • Experience supporting people in emotionally sensitive, complex, urgent, or high-pressure situations.
  • Strong communication and interpersonal abilities.
  • Sound judgment and clinical curiosity, with the ability to distinguish screening from clinical assessment.
  • Ability to manage active cases, competing priorities, required follow-ups, and time-sensitive workflows.
  • Strong organizational ability and exceptional attention to detail.
  • Clear, concise writing and documentation skills.
  • Comfort with performance measures for responsiveness, conversion, throughput, service levels, and quality.
  • Strong technology skills, including navigating CRM and EMR systems.
  • Ability to accept and apply direct feedback and take part in coaching, call review, auditing, and calibration.
  • Ability to work effectively in a changing environment.
  • Clinical licensure is not required.

Benefits

  • Medical, dental, and vision coverage.
  • Unlimited therapy through HealthJoy.
  • UHC wellness program.
  • Health savings and flexible spending account options.
  • Pet insurance.
  • Responsible paid time off for full-time and part-time employees.
  • 401(k) plan with company match.
  • Company-paid licensing fees, with cross-licensure opportunities where applicable.
  • Annual stipend for tuition reimbursement, continuing education, or CEUs.
  • Structured clinical supervision toward licensure for pre-licensed clinicians.
  • Clinical supervision based on Guidelight’s PHP and IOP curriculum.

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