RACV
RACV
1,001 – 5,000 Employees
AutomotiveHealthcareHospitality
RACV is a member-focused service organization serving communities across Victoria and Australia through automotive and home insurance, travel insurance, roadside assistance, and related membership services. Established in 1903, RACV also operates travel resorts and provides member offers across shopping, entertainment, and everyday services, alongside initiatives that support local communities.

RACV Retail Consultant, Wodonga (Part-Time)

Serve RACV members in the Wodonga store with insurance, roadside assistance, travel products, and attraction tickets. Support inbound home and motor insurance enquiries through personalised, effective service.

Description

  • Welcome new and existing RACV members at the Wodonga retail store
  • Respond to enquiries about home and car insurance, emergency assistance, travel insurance, and attraction tickets
  • Support the Memberline Contact Centre by handling inbound home and motor insurance calls
  • Resolve member needs promptly through thoughtful, personalised conversations
  • Understand member requirements, explain options, and recommend appropriate motoring solutions
  • Provide consistently exceptional, member-focused service
  • Complete seven weeks of paid full-time training covering virtual classes, retail-store experience, buddy sessions, and continued support
  • Work the designated rostered hours once training is complete

Requirements

  • Experience providing customer service face to face
  • Experience supporting customers by phone
  • Previous success against sales targets and KPIs is advantageous but not required
  • Motivated, self-directed, and committed to achieving results
  • Comfortable working across multiple systems
  • Enthusiastic, resilient, and focused on creating positive member experiences
  • Able to collaborate effectively within a team
  • Experience in a comparable position is advantageous
  • Substantial experience in a phone-based customer service role is advantageous
  • Eligible to work in Australia
  • Willing to consent to a criminal record check

Benefits

  • Exclusive RACV staff discounts on accommodation at RACV Resorts
  • 50% discount on insurance policies
  • Free basic roadside assistance
  • Seven weeks of paid full-time training
  • Opportunities for leadership and career development
  • Workplace Giving program supporting volunteering, donations, and fundraising
  • Diverse and inclusive workplace
  • Reasonable adjustments available throughout recruitment and in the role

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