RACV
RACV
RACV avtomobil va uy-joy sug‘urtasi, sayohat sug‘urtasi, yo‘lda yordam hamda a’zolik bilan bog‘liq xizmatlar orqali Viktoriya va Avstraliya bo‘ylab jamoalarga xizmat ko‘rsatuvchi, a’zolar manfaatiga yo‘naltirilgan tashkilotdir. 1903-yilda tashkil etilgan RACV sayohat kurortlarini ham boshqaradi, xaridlar, ko‘ngilochar tadbirlar va kundalik xizmatlar bo‘yicha a’zolariga maxsus takliflar taqdim etadi, shuningdek mahalliy jamoalarni qo‘llab-quvvatlovchi tashabbuslarni amalga oshiradi.

RACV Retail Consultant, Wodonga (Part-Time)

Serve RACV members in the Wodonga store with insurance, roadside assistance, travel products, and attraction tickets. Support inbound home and motor insurance enquiries through personalised, effective service.

Tavsif

  • Welcome new and existing RACV members at the Wodonga retail store
  • Respond to enquiries about home and car insurance, emergency assistance, travel insurance, and attraction tickets
  • Support the Memberline Contact Centre by handling inbound home and motor insurance calls
  • Resolve member needs promptly through thoughtful, personalised conversations
  • Understand member requirements, explain options, and recommend appropriate motoring solutions
  • Provide consistently exceptional, member-focused service
  • Complete seven weeks of paid full-time training covering virtual classes, retail-store experience, buddy sessions, and continued support
  • Work the designated rostered hours once training is complete

Talablar

  • Experience providing customer service face to face
  • Experience supporting customers by phone
  • Previous success against sales targets and KPIs is advantageous but not required
  • Motivated, self-directed, and committed to achieving results
  • Comfortable working across multiple systems
  • Enthusiastic, resilient, and focused on creating positive member experiences
  • Able to collaborate effectively within a team
  • Experience in a comparable position is advantageous
  • Substantial experience in a phone-based customer service role is advantageous
  • Eligible to work in Australia
  • Willing to consent to a criminal record check

Imtiyozlar

  • Exclusive RACV staff discounts on accommodation at RACV Resorts
  • 50% discount on insurance policies
  • Free basic roadside assistance
  • Seven weeks of paid full-time training
  • Opportunities for leadership and career development
  • Workplace Giving program supporting volunteering, donations, and fundraising
  • Diverse and inclusive workplace
  • Reasonable adjustments available throughout recruitment and in the role

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