R1 RCM
R1 RCM
R1 RCM provides revenue cycle management services and technology for healthcare organizations. Its platform combines data analytics, intelligent automation, and specialized expertise to help hospitals, health systems, physician groups, and specialty practices improve financial operations while supporting patient care. The company works across revenue recovery, clinical integrity, payer and patient cash-flow optimization, and regulatory navigation, helping providers identify missed revenue, manage costs, and maintain compliance with healthcare requirements.

Part-Time Patient Registration Customer Service Representative

Support patient registration and check-in at R1 RCM’s Florida hospital locations, handling insurance details, payments, and care-access questions. Provide compassionate service while working variable PRN shifts based on coverage needs.

Description

  • Deliver excellent customer service while helping patients and families complete check-in across multiple computer systems.
  • Answer phones and collect accurate patient information efficiently in a fast-paced setting.
  • Reduce registration delays by responding to patient questions clearly, confidently, and compassionately.
  • Build trust with patients and families during stressful or emotional situations.
  • Review insurance plans and coverage information.
  • Record demographic and medical information accurately.
  • Collect co-pays and provide cost estimates when applicable.
  • Coordinate with nurses, physicians, and care teams to support smooth patient flow.
  • Train across multiple departments as required.
  • Work variable shifts as needed to meet coverage requirements, without a fixed schedule.

Requirements

  • Demonstrated customer service experience with strong communication and interpersonal abilities.
  • Maintain composure and professionalism in a fast-paced environment.
  • Multitask, prioritize changing demands, and maintain close attention to detail.
  • Adapt to shifting priorities driven by patient needs.
  • Experience in patient access, medical registration, insurance verification, or front-desk operations is helpful but not required.
  • High school diploma or GED.
  • Pass a background check and drug test and satisfy vaccination requirements.
  • Maintain availability for day, evening, and overnight shifts.
  • Work weekends and holidays when scheduled.
  • Be available for shifts lasting up to 12 hours.
  • Participate in a rotating on-call schedule.

Benefits

  • Opportunities for career advancement within R1.
  • Access to professional development and continuing learning opportunities.
  • Collaborative team setting centered on innovation and patient experience.
  • Competitive benefits package.
  • Training is provided for candidates without prior healthcare experience.

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