CVS Health
CVS Health
CVS Health is an American healthcare company working across healthcare services, health insurance, pharmacy benefits management, and retail pharmacy. Through businesses including Aetna and CVS Caremark, it supports health coverage, prescription access, condition management, specialty medications, and mail-order pharmacy services. Its neighborhood pharmacies and broader care offerings are designed to help people access essential healthcare more conveniently and affordably. CVS Health brings together insurance, pharmacy, and health services to support individuals and communities throughout their care journeys.

Outreach Coordinator Analyst – Louisiana (Remote)

CVS Health is seeking a remote Outreach Coordinator Analyst to educate Medicaid and Medicare members, coordinate clinical-service outreach, and support HEDIS quality programs. The role also handles member inquiries and medical-record data activities.

Description

  • Lead outreach that helps members use their health plan benefits effectively
  • Help members receive important clinical services
  • Contribute to improved health outcomes across Medicaid and Medicare populations
  • Address member questions in person, by phone, and in writing
  • Assist with Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives
  • Help meet regulatory and contractual obligations, including contacting members who are not compliant
  • Collect medical records for HEDIS review and abstract supplemental data

Requirements

  • At least two years of experience in member outreach, healthcare marketing, health education, or a related area
  • At least one year of customer service or call center experience
  • At least one year of experience working with data
  • Ability to work independently while maintaining strong attention to detail
  • Excellent verbal and written communication skills
  • At least two years of experience using a personal computer, keyboard navigation, multiple systems and applications, and Microsoft Office tools such as Teams, Outlook, Word, and Excel
  • High school diploma required
  • QuickBase experience preferred
  • QNXT experience preferred
  • Project management experience preferred
  • Analytical experience preferred

Benefits

  • Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Additional resources supporting physical, emotional, and financial well-being

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