Marketing Pros is a remote staffing agency that helps businesses build digital marketing teams with talent based in South Africa. Its network includes digital marketers, content marketers, campaign strategists, and creative designers who support marketing operations for Western companies. Co-founded by Liv and Doug, Marketing Pros focuses on matching companies with experienced professionals who can integrate into existing teams and workflows. The company operates across recruitment and marketing, with hiring opportunities connected to remote digital marketing roles.
Operations Manager, Maternity Cover – South Africa Remote
Manage customer operations for Limber, a UK hospitality-shift marketplace, covering support, worker verification, payroll, onboarding and issue resolution. Fixed-term remote maternity cover based in South Africa.
Description
- Oversee the Intercom support inbox for workers, hirers and new enquiries
- Resolve worker issues involving verification, cancellations, ratings and timesheet disputes
- Resolve hirer issues involving timesheet corrections, no-show charges and worker feedback
- Apply established processes and saved responses while using sound judgement for exceptions
- Escalate HR, health and safety, legal and commercial matters to the founder
- Log software bugs with the CTO and track them through to resolution
- Identify and resolve urgent issues that could prevent shifts from going live
- Maintain an average response time of approximately three working hours and answer non-urgent queries within 24 hours
- Review worker applications manually and approve, limit to entry-level roles or decline applicants
- Manage right-to-work administration when automatic verification is unsuccessful
- Complete payroll uploads, checks and system workflows as Limber transitions from Paycircle to PayCaptain
- Process scanned correspondence, including earnings-order attachments
- Assist with monthly management accounts and bookkeeping, including bad-debt tracking
- Resolve failed payment issues
- Provide administrative support for enterprise-customer onboarding and additional site setup
- Report to the founder and own customer operations throughout the 12-month maternity cover
- Complete one weekend triage check-in, with equivalent time returned during the following week
Requirements
- Several years of professional experience demonstrating reliable ownership of complex, loosely structured work
- Mature, self-directed and comfortable delivering against outcomes with limited supervision
- Fast-moving and able to judge when precision is essential versus when timely completion is preferable
- Experience in a busy, detail-oriented operational environment
- Relevant experience may include customer service, logistics, payroll, HR or operations coordination; marketplace or hospitality experience is not required
- Strong written English and a naturally friendly communication style
- Trustworthy and discreet when handling financial systems and sensitive complaints
- Comfortable switching efficiently between multiple software tools
- Takes responsibility for mistakes and surfaces problems early
- Driven by execution and problem-solving rather than job title or visibility
- Genuinely interested in a fixed 12-month appointment
- Available to work UK business hours, Monday to Friday
- Based in South Africa
- Available for a 12-month fixed-term maternity cover beginning January 2027
Benefits
- Remote-first role with flexible working arrangements
- Opportunity to work with a globally visible business
- Dedicated South African talent partner
- Full-time employment contract in South Africa
- HR, payroll and tax administration handled