Marketing Pros एक रिमोट स्टाफिंग एजेंसी है, जो दक्षिण अफ्रीका में स्थित प्रतिभाओं की मदद से व्यवसायों को डिजिटल मार्केटिंग टीमें बनाने में सहायता करती है। इसके नेटवर्क में डिजिटल मार्केटर, कंटेंट मार्केटर, कैंपेन स्ट्रैटेजिस्ट और क्रिएटिव डिज़ाइनर शामिल हैं, जो पश्चिमी कंपनियों के लिए मार्केटिंग संचालन में सहयोग करते हैं। Liv और Doug द्वारा सह-स्थापित Marketing Pros का ध्यान कंपनियों को ऐसे अनुभवी पेशेवरों से जोड़ने पर है, जो मौजूदा टीमों और कार्यप्रवाहों में सहजता से शामिल हो सकें। कंपनी भर्ती और मार्केटिंग, दोनों क्षेत्रों में काम करती है और इसके साथ रिमोट डिजिटल मार्केटिंग भूमिकाओं से जुड़े अवसर भी उपलब्ध हैं।
Operations Manager, Maternity Cover – South Africa Remote
Manage customer operations for Limber, a UK hospitality-shift marketplace, covering support, worker verification, payroll, onboarding and issue resolution. Fixed-term remote maternity cover based in South Africa.
विवरण
- Oversee the Intercom support inbox for workers, hirers and new enquiries
- Resolve worker issues involving verification, cancellations, ratings and timesheet disputes
- Resolve hirer issues involving timesheet corrections, no-show charges and worker feedback
- Apply established processes and saved responses while using sound judgement for exceptions
- Escalate HR, health and safety, legal and commercial matters to the founder
- Log software bugs with the CTO and track them through to resolution
- Identify and resolve urgent issues that could prevent shifts from going live
- Maintain an average response time of approximately three working hours and answer non-urgent queries within 24 hours
- Review worker applications manually and approve, limit to entry-level roles or decline applicants
- Manage right-to-work administration when automatic verification is unsuccessful
- Complete payroll uploads, checks and system workflows as Limber transitions from Paycircle to PayCaptain
- Process scanned correspondence, including earnings-order attachments
- Assist with monthly management accounts and bookkeeping, including bad-debt tracking
- Resolve failed payment issues
- Provide administrative support for enterprise-customer onboarding and additional site setup
- Report to the founder and own customer operations throughout the 12-month maternity cover
- Complete one weekend triage check-in, with equivalent time returned during the following week
आवश्यकताएँ
- Several years of professional experience demonstrating reliable ownership of complex, loosely structured work
- Mature, self-directed and comfortable delivering against outcomes with limited supervision
- Fast-moving and able to judge when precision is essential versus when timely completion is preferable
- Experience in a busy, detail-oriented operational environment
- Relevant experience may include customer service, logistics, payroll, HR or operations coordination; marketplace or hospitality experience is not required
- Strong written English and a naturally friendly communication style
- Trustworthy and discreet when handling financial systems and sensitive complaints
- Comfortable switching efficiently between multiple software tools
- Takes responsibility for mistakes and surfaces problems early
- Driven by execution and problem-solving rather than job title or visibility
- Genuinely interested in a fixed 12-month appointment
- Available to work UK business hours, Monday to Friday
- Based in South Africa
- Available for a 12-month fixed-term maternity cover beginning January 2027
लाभ
- Remote-first role with flexible working arrangements
- Opportunity to work with a globally visible business
- Dedicated South African talent partner
- Full-time employment contract in South Africa
- HR, payroll and tax administration handled