TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Onsite Customer Service Representative – Philippines
Support TDCX customers across communication channels, resolve issues, and guide cases through to closure. Help improve customer experience through effective follow-up and feedback.
Description
- Support customers through relevant communication channels.
- Identify customer needs, investigate issues, and provide solutions that resolve confusion.
- Aim to resolve queries at first contact and follow up with service partners and internal teams until cases are closed.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support high customer satisfaction.
- Build lasting customer relationships by offering attentive, proactive support.
- Carry out other management-assigned duties within the employment category and support the ongoing implementation, maintenance, and improvement of TDCX's Quality Management System.
Requirements
- Hold a diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
- Two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the market supported.
Benefits
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to join a global company recognized with hundreds of industry awards.