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Wells Fargo
Wells Fargo
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Wells Fargo is a multinational financial services company operating across banking and related financial products. Its hiring landscape includes opportunities for early-career professionals, experienced specialists, and leaders, with an emphasis on collaboration, innovation, and an inclusive workplace culture. The company also highlights development programs designed to support career progression across its broad workforce.
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Lead Business Execution Consultant, HR AI Product Delivery - Phoenix Hybrid

Lead Wells Fargo’s HR AI product roadmap from intake through implementation and post-launch support. Drive requirements, testing, governance, and Workday and ServiceNow-enabled employee experiences.

USUnited StatesAZArizonaMNMinnesotaNCNorth Carolina
$119,000 – $206,000 / year
HybridFull-timeSeniorEnglish RequiredArtificial Intelligence
ServiceNow

Description

  • Direct the roadmap and delivery strategy for HR AI use cases across governance, labor relations, employee relations, and the employee lifecycle, from intake through implementation and post-launch support.
  • Maintain the HR AI use-case inventory, tracking priorities, outcomes, benefits, requirements, delivery progress, dependencies, risks, decisions, and next steps.
  • Work with HR leaders to assess ideas, define business problems and desired outcomes, evaluate value and feasibility, and establish high-level requirements.
  • Refine the HR product portfolio and roadmap with product leaders, HR owners, Transformation & Product Services, and enterprise stakeholders.
  • Coordinate solution planning and execution across business, product, AI modeling, technology, data, risk, legal, compliance, and privacy functions.
  • Manage complex matrixed initiatives by defining roles, milestones, dependencies, decision points, and accountability.
  • Facilitate discovery sessions, workshops, and stakeholder meetings to gather, refine, document, and validate business and technology requirements.
  • Create process and data flows, data definitions, decision trees, logic diagrams, requirements documentation, user stories, and user experience flows.
  • Quantify anticipated benefits and align initiatives with investment capacity, portfolio priorities, governance standards, and enterprise risk considerations.
  • Lead test planning and execution, covering scenarios, cases, user acceptance, regression testing, defect resolution, and go-live readiness.
  • Oversee implementation, deployment, adoption, and post-launch activities.
  • Collaborate with Workday, ServiceNow, HR technology, and enterprise technology teams on integrations, releases, enhancements, process impacts, security, compliance, notifications, auditing, and data quality.
  • Find opportunities to simplify or redesign HR processes, tools, and technical solutions through responsible AI and automation.
  • Report progress, risks, tradeoffs, decisions, and outcomes to leaders and stakeholders, escalating obstacles and driving resolution.
  • Coach and influence less experienced Strategy and Execution team members.
  • Help shape scalable, long-term solutions that address global business needs, regulatory requirements, risk management, shared capabilities, and cross-product dependencies.

Requirements

  • At least five years of experience in business execution, implementation, or strategic planning, or equivalent experience gained through work, training, military service, or education.
  • At least four years of experience with HR systems, HR technology, or HR products, including Workday, ServiceNow, or comparable enterprise platforms.
  • Experience guiding HR AI, automation, or emerging-technology use cases through intake, requirements, solution design, testing, implementation, and post-launch support.
  • Experience supporting HR products, HR operations, employee relations, labor relations, employee lifecycle processes, or related HR areas.
  • Experience leading complex business execution, product, program, or technology initiatives across multiple business and technology teams.
  • Experience converting business problems and high-level requests into outcomes, requirements, user stories, solution options, and actionable delivery plans.
  • Experience with product intake, prioritization, portfolio or roadmap management, benefit evaluation, dependency tracking, and delivery governance.
  • Experience leading requirements workshops and testing activities, including user acceptance testing, regression testing, defect management, and implementation readiness.
  • Understanding of AI governance, model risk, data privacy, legal, compliance, security, or responsible AI practices in enterprise settings.
  • Experience working in Agile environments with backlogs, user stories, JIRA, or comparable work management tools.
  • Experience with HR reporting, dashboards, data flows, or data quality management.
  • Strong relationship-building and influencing abilities, including aligning senior stakeholders and cross-functional teams without direct authority.
  • Excellent facilitation, executive communication, analytical, problem-solving, organizational, and decision-support capabilities.
  • Ability to manage substantial complex workloads, balance competing priorities, remain outcome-focused, and deliver in an ambiguous, fast-changing environment.
  • Ability to travel up to 5% of the time.
  • This role does not offer visa sponsorship.

Benefits

  • Health insurance and related benefits.
  • 401(k) plan.
  • Paid time off.
  • Disability benefits.
  • Life, critical illness, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discount and savings programs.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.
  • Potential incentive opportunities.

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