Starian
Starian
1,001 – 5,000 Employees
ConstructionConsultingLegal
Starian is a SaaS company that builds, acquires, and operates specialist software ecosystems for enterprises. Its platforms support construction, legal operations, operational efficiency, governance, and compliance, combining automation, data analytics, artificial intelligence, and robotic monitoring to improve productivity, standardize processes, and manage risk. Serving thousands of B2B customers internationally, Starian develops sector-specific tools that connect workflows across the construction lifecycle, automate legal processes, and support ethics and compliance management.

Junior Support Analyst: Civil Engineering (Remote)

Support customers using Starian’s Prevision SaaS while documenting solutions and testing systems. Explore how artificial intelligence can improve support processes and customer experience.

Description

  • Support customers through available support channels
  • Write step-by-step system articles for the knowledge base
  • Test systems to identify errors and answer potential customer questions
  • Participate in and deliver training sessions when needed
  • Promote customer success by delivering a strong customer experience
  • Explore new technologies and assess how artificial intelligence can improve processes, experiences, and results
  • Support the CROSS product, with a focus on Prevision

Requirements

  • Completed or currently pursuing a degree in Civil Engineering, Industrial Engineering, Business Administration, or a related field
  • Prior customer service experience in a support environment
  • Experience using Freshdesk, Zendesk, or a comparable support platform
  • Experience producing technical documentation and knowledge-base content
  • Knowledge of or interest in artificial intelligence tools, applications, and concepts

Benefits

  • Meal or food allowance
  • Health and dental insurance
  • Home office allowance
  • Profit-sharing and results program
  • Setup kit voucher
  • Life insurance
  • Birthday day off
  • Health and well-being program
  • Partnerships and discounts
  • Anywhere Office model with 100% remote work

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