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Insider One
Insider One
1,001 – 5,000 Employees
ConsultingMarketingSaaS
Insider One provides an AI-native SaaS platform for customer engagement and personalization. Its unified customer data platform brings together customer profiles, behavioral insights, analytics, and journey orchestration, helping marketing and customer engagement teams at enterprise and e-commerce brands coordinate campaigns across web, email, mobile apps, search, messaging, and push channels. The platform connects with more than 100 integrations and supports teams seeking to make customer interactions more relevant and improve engagement, conversions, and lifetime value.
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Italian-Speaking Customer Success Manager

Guide clients in getting more value from Insider One’s marketing and engagement platform. Support adoption, account growth, customer satisfaction, and the resolution of escalated issues.

FRFranceHybridFull-timeMiddleSeniorEnglish RequiredItalian RequiredCustomer SuccessCustomer Success Manager

Description

  • Represent Insider One to clients, connecting their needs with the company’s technology.
  • Assess client needs and recommend relevant features and products.
  • Help clients get the most from Insider One’s technology.
  • Track and support customer adoption.
  • Work with engineers, developers, and product specialists to provide technical assistance.
  • Create and maintain plans for key accounts.
  • Find ways to increase value for client organizations.
  • Share insights on market trends, unmet needs, and potential partnerships.
  • Build trusted-advisor relationships and support customer satisfaction.
  • Plan approaches to meet customer objectives.
  • Set priorities and drive the resolution of escalated customer issues.
  • Suggest ideas for new products.

Requirements

  • Experience in a customer-facing role such as customer success, account management, or strategic consulting.
  • Ability to collaborate and build strong customer relationships, particularly with senior executives.
  • Strong spoken and written communication skills.
  • Positive, engaging phone manner and attentive listening skills.
  • Self-direction and confidence with technology.
  • Excellent project and time management skills.
  • Interest in testing, measuring, and improving outreach and follow-up.
  • Flexibility to work in a fast-paced startup setting.
  • Strong communication skills in English and Italian.

Benefits

  • In-house training in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility-based access to an employee share ownership plan (ESOP).
  • Referral bonuses.
  • Volunteering opportunities and social-impact projects.
  • Company retreats and team-building activities around the world.
  • A diverse, international team environment.

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