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SPARTEO develops advertising technology for publishers, combining artificial intelligence and first-party data to support digital media monetization and decision-making. Its product portfolio covers display monetization, business intelligence, consent management, and audio and video advertising technologies. The company also helps publishers evaluate and optimize their supply paths, with a focus on improving operational efficiency and creating sustainable revenue opportunities aligned with client outcomes.
IT Support Officer – macOS/Jamf | SPARTEO, France Remote
Manage SPARTEO’s Apple device fleet, Jamf environment, SaaS access, and employee IT support. Help enable the company’s AI-powered advertising technology across international teams.
Description
- Deploy, maintain, and secure laptops, peripherals, and other hardware.
- Keep hardware fleet and stock records current throughout each device’s lifecycle.
- Monitor fleet health, security posture, and MDM compliance, addressing issues proactively.
- Coordinate technical onboarding and offboarding, including device setup, access provisioning, and equipment recovery.
- Administer software licensing and SaaS access across Google Workspace, Slack, Notion, and the broader technology stack.
- Manage accounts, permissions, groups, license assignments, renewals, and joiner-mover-leaver processes.
- Maintain reliable operation of the office network environment.
- Deliver Level 1 and Level 2 employee support through Jira Service Management.
- Assess, prioritize, resolve, document, and escalate support requests.
- Serve as the main contact for technical escalations.
- Provide on-site technical assistance when required.
- Maintain the internal Notion knowledge base and develop self-service resources.
- Introduce IT automation to reduce repetitive manual support work.
- Uphold security policies and data protection standards.
Requirements
- Strong practical knowledge of macOS.
- Hands-on experience administering, troubleshooting, and supporting Mac devices.
- Demonstrated Jamf administration experience covering enrollment, policies, deployment workflows, and configuration profiles.
- Okta administration experience is advantageous, including user, group, application assignment, and SSO management.
- Demonstrated experience handling tickets in Jira Service Management, ServiceNow, or a comparable platform.
- Solid experience creating and maintaining structured technical documentation.
- Confidence working immediately in Notion.
- Ability to translate complex business needs into operational blueprints and structured AI documentation and logic flows.
- A user-focused approach to IT service.
- Fluency in English and French.
Benefits
- Flexible remote work with access to urban offices in Paris, Lille, or London.
- Regular social gatherings and company events.
- Career development support through training, HR career check-ins, internal mobility opportunities, and quarterly or semi-annual performance reviews.
- Health benefits covering employees and their families.
- Pension plans.
- Swile meal card.
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