The Home Depot
The Home Depot
The Home Depot is a large home improvement retailer serving homeowners, DIY customers, and professional contractors through physical stores and an online platform. Its offering spans building materials, home improvement supplies, lawn and garden products, and related services, supported by operations across retail, construction, and logistics. The company hires across a broad workforce and emphasizes customer service, associate engagement, and a diverse, inclusive workplace.

Inside Sales Support Representative - Connecticut Remote

Support managed-account growth for The Home Depot through customer service, quoting, project coordination, and issue resolution. This full-time remote role is based in Connecticut.

Description

  • Help grow the Outside Sales portfolio through customer service, quoting, product sourcing, project ownership, relationship management, post-order follow-up, and issue reconciliation.
  • Coordinate with vendors and cross-functional teams to address quoting, pricing, availability, and issue resolution for high-volume projects.
  • Manage managed-account projects from initiation through completion while keeping customer needs central.
  • Resolve issues for internal and external customers, conduct after-sale follow-up, transmit invoices, and respond to quote requests.
  • Report to a Supervisor.

Requirements

  • Be at least 18 years old.
  • Be legally authorized to work in the United States.
  • Have working knowledge of Microsoft Office Suite.
  • Have working knowledge of presentation software such as Microsoft PowerPoint.
  • Demonstrate the ability to collaborate effectively with cross-functional teams.
  • Demonstrate project management skills.
  • Be able to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
  • Have excellent written and verbal communication skills.
  • Have previous customer service or retail sales experience, specifically in home improvement trades.
  • Know local building codes relevant to home improvement.
  • Bring a consultative, growth-oriented mindset and respond quickly to internal and external customer needs.
  • Have in-depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.
  • Hold a high school diploma or GED.
  • Have at least one year of work experience.

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