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Solventum
Solventum
ConsultingHealthcareLogistics
Solventum develops healthcare technologies and services designed to support safer, more efficient medical and oral care. Its portfolio includes advanced wound care, surgical and sterilization solutions, oral care products, health information and technology services, and purification and filtration systems for biopharmaceutical applications. The company also supports healthcare professionals through education and training resources, combining product development with a focus on patient safety, clinical outcomes, and operational efficiency.
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Inpatient Facilities Collections Specialist I - Hybrid

Manage delinquent healthcare accounts and complex receivables for Solventum. Investigate disputes, administer payment arrangements and credit limits, and recommend appropriate collection or write-off actions.

CRCosta RicaHybridFull-timeJuniorMiddleEnglish RequiredCollections

Description

  • Oversee collection activity for an assigned account portfolio
  • Research, query, reconcile, and analyze accounts to resolve payment issues and disputes
  • Contact customers about overdue balances and collect assigned accounts receivable
  • Create and maintain customer payment schedules in line with agreed terms
  • Prioritize and act on accounts based on delinquency age or balance size
  • Apply collection methods to reduce receivables delinquency
  • Escalate severely delinquent accounts and recommend next steps to the Team Lead and SME
  • Work with internal and external customers to resolve delinquent-account issues
  • Recommend accounts for external agency placement or legal proceedings
  • Approve credit releases and holds for designated referral accounts
  • Administer customer credit limits
  • Identify possible write-offs or bad debt and recommend appropriate action
  • Coordinate with Credit, Billing, Accounts Receivable, corporate, and field teams
  • Complete other reasonable duties assigned by management

Requirements

  • Bachelor’s degree or higher in business or a related field
  • Two years of experience managing high-balance and complex accounts receivable
  • Advanced spoken and written English at B2+ level
  • Flexibility to adapt to changing schedules, workflows, and priorities
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook
  • Ability to provide positive customer service and contribute to a team-focused environment
  • At least six months of customer care experience
  • Medium to advanced knowledge of accounting platforms is strongly preferred
  • Empathy, courtesy, active listening, and emotional intelligence
  • Self-directed, detail-focused approach with strong organizational and communication abilities
  • Excellent problem-solving and negotiation skills
  • Ability to work with diverse customers and remain composed during conflicts and high-pressure situations
  • Strong time management and multitasking abilities
  • Adaptability, assertiveness, initiative, accountability, teamwork, and commitment to continuous improvement
  • Sound decision-making and assertive listening skills
  • Critical thinking and foundational accounting knowledge
  • Proficiency with personal computers
  • Ability to manage changing priorities while meeting tight deadlines
  • Customer service experience
  • Healthcare experience is an advantage
  • Legal authorization to work in the country of employment without employment-visa sponsorship

Benefits

  • Programs designed to support employees’ physical and financial well-being
  • Competitive compensation and benefits
  • Equal opportunity employment

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