American Express Global Business Travel
American Express Global Business Travel
American Express Global Business Travel provides corporate travel management services for organizations operating across markets and cultures. Its technology supports business travel programs through booking, travel policy compliance, expense management, and reporting, helping companies coordinate travel more efficiently. The company combines expertise across consulting, logistics, and hospitality to serve clients worldwide, with services designed for diverse languages and regional business needs.

Hotel Growth Business Development Manager - Manchester (On-site)

Lead hotel growth and commercial development for American Express Global Business Travel in Manchester. The role covers client engagements, sales processes, hotel initiatives, and third-party content partnerships.

Description

  • Lead hotel growth through commercial strategy and client engagement
  • Find and close opportunities aligned with hotel growth objectives
  • Represent an independent perspective in client discussions and clearly present the hotel value proposition
  • Contribute to strategic client meetings, RFPs, best-and-final offers, and renewals
  • Assess growth opportunities among priority customers and focus commercial activity accordingly
  • Promote hotel tools, services, and third-party content partnerships
  • Stay informed about hotel market trends and evolving customer requirements
  • Explain technical capabilities to internal stakeholders and clients
  • Build and manage relationships with important collaborator groups
  • Ensure collaborators remain accountable for reducing client disruption
  • Share commercial and customer insights with product, marketing, and other teams
  • Spot opportunities to improve products and services
  • Help commercial teams and clients understand third-party content partnerships
  • Evaluate data and savings metrics, then recommend appropriate actions
  • Work with third parties to develop commercial opportunities
  • Provide Commercial teams and Hotel Ambassadors with feedback that supports volume growth

Requirements

  • At least five years of experience in client management, sales, consulting, or another commercial discipline
  • Interest in hotel sales or consultancy, or relevant direct experience
  • Ability to connect technical product capabilities with commercial value propositions
  • Track record of simplifying complex issues
  • Strong commercial and sales orientation, including the ability to identify and close opportunities
  • Ability to explain the GBT value proposition to internal teams, clients, and prospects
  • Independent judgment and credibility as a trusted advisor
  • Comfort working with ambiguity in a fast-moving, continually changing environment
  • Knowledge of sales approaches such as Value Based Selling, Solution Selling, Fanatical Prospecting, and Challenger
  • Experience supporting structured sales processes and tools including CRM, CMS, and enablement platforms
  • Ability to collaborate, build relationships, and influence senior leaders and business partners
  • Strategic and analytical approach, with the ability to develop needs analyses
  • Effectiveness working across functions and geographic regions
  • Business travel industry experience is preferred but not required

Benefits

  • Health and welfare insurance coverage
  • Retirement savings programs
  • Parental leave
  • Adoption support
  • Wellbeing resources for employees and their immediate families
  • Travel benefits and weekly offers on flights, hotels, cruises, and car rentals
  • More than 20,000 courses through the company learning platform
  • Leadership development courses
  • Internal candidates receive first access to new job opportunities
  • Global inclusion groups

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