TaskUs
TaskUs
TaskUs is a business process outsourcing and digital services company that helps organizations improve customer experiences, manage trust and safety operations, and adopt new technologies. Its services include digital customer experience, learning as a service, sales outsourcing, consulting, compliance and financial crime management, plus AI and data solutions delivered through its GenAI platform. TaskUs supports clients across sectors including healthcare, logistics, marketing, entertainment and gaming, financial services, social media, retail, and eCommerce, with roles connected to its global service and technology teams.

Head of Delivery, AI Operations at TaskUs

Lead TaskUs’s global AI operations delivery across training data, evaluation, content safety, and emerging technology programs. Manage international teams and delivery standards supporting robotics, autonomous vehicles, and other advanced technology services.

Description

  • Oversee AI service delivery spanning data collection and annotation, adversarial testing, and AI content safety moderation.
  • Lead a global team of Operations Managers to meet timelines, budgets, and customer quality standards.
  • Collaborate with Sales Enablement and Business Development to scope solutions and secure new client opportunities.
  • Create and manage specialized operating protocols for employees, remote workers, and freelance delivery teams.
  • Work with Quality, Training, PMO, Sales, Product, and Engineering to improve automation and delivery quality.
  • Build a high-performance culture centered on continuous learning and operational improvement.
  • Test, refine, and scale efficient workflows focused on measurable results.
  • Provide delivery leadership and work with customers to define and produce high-quality outputs.
  • Oversee the creation of new production protocols across projects.

Requirements

  • At least seven years of experience leading Operations teams.
  • Experience at organizations delivering human-in-the-loop, RLHF, and evaluation services.
  • Deep knowledge of large language models, generative AI workflows, and multimodal data such as video, spatial, and sensor-fusion data.
  • Strong interest in and commitment to learning about robotics and physical AI technologies.
  • Excellent communication and leadership capabilities.
  • Demonstrated success managing teams in fast-paced environments.
  • Ability to solve ambiguous problems by testing, iterating, and scaling solutions.
  • Strong analytical ability, including turning complex data into actionable insights.

Benefits

  • Competitive compensation aligned with industry standards.
  • Medical, dental, and vision insurance coverage.
  • 401(k) plan with a company match.
  • Paid time off covering vacation, sick leave, and holidays.
  • An inclusive work environment.
  • Professional development and internal mobility opportunities.

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