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Insycle
Insycle
11 – 50 Employees
ConsultingLogisticsMarketing
Insycle is a software development company focused on practical data management for growing organizations. Its platform helps teams organize, cleanse, standardize, and update information across systems including Salesforce, Marketo, Intercom, Zendesk, and HubSpot. By improving data consistency across these tools, Insycle supports more efficient Sales, Marketing, and Revenue operations.
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Head of Business Operations (Remote, New York) - Insycle

Lead business operations at Insycle, a B2B SaaS data-integrity company. Oversee people, customer lifecycle execution, hiring, operations, and AI-enabled workflows.

USUnited StatesNYNew York
$150,000 – $180,000 / year
RemoteFull-timeLeadEnglish RequiredBusiness Operations

Description

  • Lead people and execution across sales, marketing, customer success, and service
  • Turn company priorities into actionable operating plans
  • Develop employees and establish effective working practices
  • Manage daily business operations and team leadership
  • Make operating decisions, hire within approved budgets, and oversee implementation
  • Set hiring priorities, define roles, and manage recruiting from sourcing through selection
  • Create onboarding plans for new employees
  • Set expectations, coach team members, give feedback, and address performance issues
  • Align teams around a connected customer journey
  • Translate commercial priorities into campaigns, outreach, sales efforts, and customer programs
  • Use acquisition, conversion, activation, adoption, and retention data to improve execution
  • Guide projects through implementation, adoption, and continuous improvement
  • Remove blockers, make tradeoffs, and surface risks early
  • Find practical AI use cases across customer success, sales, marketing, and operations
  • Build and operate AI agents with ChatGPT, Claude, or comparable tools
  • Evaluate AI output and refine instructions based on real-world results

Requirements

  • Relevant experience in customer success, service, or sales, with a cross-functional view of the customer lifecycle
  • Direct experience hiring, managing, and developing a small team in a hands-on setting, preferably within B2B SaaS or a comparable technical, customer-facing business
  • Demonstrated ability to convert business priorities into completed initiatives and durable operational improvements
  • Ability to learn a technical product and understand customer workflows and business needs
  • Strong practical proficiency with ChatGPT, Claude, or similar business tools
  • Hands-on experience building AI agents and repeatable workflows
  • Willingness to work directly in the business while developing the people and processes needed for growth
  • Based in the Eastern or Central time zone

Benefits

  • Performance-based bonus
  • Stock option equity
  • Medical, dental, and vision coverage
  • 401(k) with a 4% company contribution
  • Paid time off
  • Sick leave
  • Flexibility for unexpected needs
  • Paid holidays

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