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Gismart
Gismart
201 – 500 Employees
B2CMediaWellness
Gismart develops consumer mobile apps spanning wellness, health, utilities, and music. Its B2C products are designed to make personal wellness and healthy habits more accessible through interactive, easy-to-use technology, while also serving broad consumer needs in music and everyday utilities. The company reports more than 1 billion downloads worldwide and over 30 million monthly active users.
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Head of Billing - Remote in Ukraine

Lead billing strategy, payment infrastructure, fraud prevention, and partner management for Gismart’s global subscription-based mobile apps. Reporting to the COO, you will build and develop the centralized Billing team.

UAUkraineRemoteFull-timeLeadEnglish RequiredBilling Specialist

Description

  • Create and deliver a portfolio-wide Billing strategy aimed at increasing revenue, improving payment efficiency, and strengthening profitability.
  • Use data-led testing to improve approval rates, subscription conversion, revenue recovery, and payment processing costs.
  • Own and enhance web subscription billing infrastructure, including payment orchestration, transaction routing, recurring charges, and retry logic.
  • Manage integrations with payment service providers, gateways, and acquiring banks.
  • Source new payment partners and oversee their technical onboarding.
  • Set up monitoring for Billing KPIs, payment performance, fraud and risk indicators, chargebacks, and processing costs.
  • Direct fraud prevention, chargeback operations, and payment risk controls in line with applicable card network rules.
  • Manage strategic payment-partner relationships, including commercial negotiations, performance assessments, and urgent escalations.
  • Work with Product CEOs to uncover growth opportunities, set priorities, and convert business requirements into Billing initiatives.
  • Define prioritization models and clarify ownership across central Billing and product teams.
  • Maintain payment infrastructure reliability through monitoring, incident response, and ongoing process refinement.
  • Manage and grow the Billing team by establishing scalable workflows, clear accountability, and a proactive performance culture.
  • Report to the COO while partnering with Product CEOs, engineering teams, and external payment providers.

Requirements

  • At least two years of experience in Payments, Billing, Payment Operations, or Payment Product Management, including leadership experience.
  • Strong knowledge of subscription business models, preferably in B2C digital products.
  • Practical experience with payment processing, merchant accounts, gateways, acquiring banks, and payment orchestration platforms.
  • Advanced understanding of card payment flows, transaction routing, recurring billing, authorization optimization, and payment recovery.
  • Good knowledge of Visa and Mastercard rules, fraud prevention, anti-fraud platforms, and chargeback management.
  • Demonstrated experience managing PSP relationships, negotiating commercial agreements, and assessing payment providers.
  • Strong analytical capability and experience handling large datasets.
  • Ability to turn payment metrics into practical business decisions.
  • Experience partnering with engineering teams on payment integrations, technical specifications, and infrastructure enhancements.
  • Demonstrated ability to coordinate stakeholders with competing priorities and lead cross-functional programs.
  • Strategic judgment, commercial understanding, and the ability to create scalable processes and effective operating models.
  • Excellent leadership, communication, and negotiation abilities, with strong ownership and accountability.
  • Upper-intermediate English proficiency or above.
  • Experience in a multi-product company, venture builder, or business with decentralized product ownership is advantageous.
  • Experience with Stripe, Primer, PayPal, or other leading payment providers and orchestration platforms is advantageous.
  • Experience creating or substantially scaling web subscription billing infrastructure is advantageous.
  • Experience with banking anti-fraud tools, payment risk management, and advanced fraud prevention solutions is advantageous.
  • Experience overseeing payment operations across multiple countries, currencies, and acquiring markets is advantageous.
  • Understanding of subscription unit economics, LTV improvement, and payment profitability metrics is advantageous.
  • Experience in mobile applications or another high-volume B2C subscription business is advantageous.

Benefits

  • Remote-first work with flexible hours and the option to work from anywhere.
  • Full coworking-space reimbursement in Ukraine.
  • Half of coworking-space costs covered worldwide.
  • Complimentary office lunches at corporate hubs.
  • Six fixed public holidays plus five additional holidays selected by you.
  • Full compensation for sick leave.
  • Partial reimbursement for medical insurance, sports, and therapy.
  • Company-provided equipment or coverage of maintenance costs for personal equipment.
  • 70% reimbursement for professional development courses.
  • Full coverage of corporate English-language courses.
  • 18 paid working days of vacation annually.
  • Three personal days each year.
  • One extra vacation day for every year worked at Gismart.
  • Corporate events and team-building programs at Gismart hubs.

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