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Jones Lang LaSalle Americas, Inc.
Jones Lang LaSalle Americas, Inc.
B2BConsultingReal Estate
Jones Lang LaSalle Americas, Inc. provides commercial real estate services to corporations and investors worldwide. Its work spans real estate strategy and operations, with a focus on helping clients manage costs, improve workplace and portfolio productivity, and advance sustainability goals. The company operates at the intersection of real estate, business consulting, and B2B services.
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ESM Platforms Engineering Manager – Chicago, Onsite

Lead engineering for ServiceNow, Moveworks, and agentic AI platforms at JLL. Modernize enterprise IT service management through automation, integrations, governance, and self-service capabilities.

USUnited StatesCACaliforniaILIllinois
$225,000 – $280,000 / year
On-siteFull-timeSeniorLeadEnglish RequiredEngineering Manager
CloudITSMJavaScriptPythonSDLCServiceNowTypeScript

Description

  • Own end-to-end engineering delivery for Moveworks, ServiceNow, and agentic AI across JLL’s internal platforms
  • Design, build, and launch custom AI agents and multi-agent orchestration for ITSM and related enterprise workflows
  • Implement risk-based guardrails, human oversight, and audit logging
  • Lead and develop a blended team of JLL employees and staff-augmentation contractors
  • Oversee sprint planning, code reviews, technical mentoring, hiring, and performance management
  • Coordinate with Vendor & Service Excellence governance on contractor performance, staffing changes, and statement-of-work scope
  • Develop automation and AI capabilities for application teams, including self-service provisioning, developer agents, and API-first integrations
  • Assess vendor and platform capabilities to inform build-versus-buy and investment decisions
  • Work with ESM process owners to align automation and AI delivery with change, release, and configuration-management governance
  • Define and maintain SDLC, CI/CD, source-control, automated-testing, and technical-documentation practices
  • Report roadmap delivery, automation coverage, deflection and self-service metrics, and platform health to ESM leadership
  • Represent engineering priorities in ESM governance forums, including the Platform Release Board

Requirements

  • At least 8 years of progressive experience in software or platform engineering
  • Full-stack or backend web application development experience with JavaScript, TypeScript, Python, or equivalent technologies
  • Experience designing APIs and building integrations
  • At least 3 years in technical leadership or engineering management overseeing engineers
  • Hands-on experience building and extending AI agents and multi-agent orchestration
  • Experience with LangChain, LangGraph, CrewAI, AutoGen, ServiceNow AI Agent Studio, Moveworks Agent Studio or Developer Hub, or comparable platform-native tools
  • Experience integrating LLMs, engineering prompts, and implementing retrieval-augmented generation
  • Hands-on ServiceNow development experience, including Flow Designer, Integration Hub, and scripting
  • Hands-on experience configuring or extending a virtual-agent or conversational-AI platform such as Moveworks
  • At least 6 years of ITSM experience in a large, matrixed enterprise
  • Working knowledge of ITIL 4 practices, including Incident, Problem, Change Enablement, and Request Fulfillment
  • Demonstrated hands-on use of AI or agentic AI to modernize ITSM operations
  • Strong critical thinking and judgment when applying ITSM, software engineering, and AI governance frameworks pragmatically
  • Experience leading teams that combine direct employees with staff-augmentation or managed-service contractors
  • Strong stakeholder-management and communication skills
  • ITIL 4 Foundation certification is required
  • Authorization to work in the United States without sponsorship is required
  • ITIL 4 Specialist or Managing Professional certification is preferred
  • ServiceNow CSA, CAD, or Certified Implementation Specialist – ITSM certification is preferred
  • Moveworks certification or an equivalent vendor-issued credential is preferred
  • Cloud platform certification is preferred
  • Relevant AI/ML or generative-AI engineering certification is preferred
  • Familiarity with the NIST AI Risk Management Framework or ISO/IEC 42001 is preferred

Benefits

  • 401(k) plan with company matching contributions
  • Medical, dental, and vision coverage
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through DailyPay
  • Supportive culture and benefits focused on mental, physical, and emotional well-being

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