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MANTECH
MANTECH
5,001 – 10,000 Employees
CybersecurityDefenseGovernment
MANTECH is a U.S.-based government contractor serving defense, intelligence, and federal government customers with technology, engineering, cybersecurity, and mission support services. Its work spans secure IT and information systems security, software engineering for computer network operations, systems engineering, logistics planning, business integration, and IT assurance. Current hiring activity reflects a broad team supporting both on-site and off-site operations, including work connected with military installations and other government environments.
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Enterprise Service Desk Support Technician

Provide Tier I and II endpoint support for MANTECH’s defense operations, working onsite in Doral, Florida. The role covers Active Directory, ServiceNow ticketing, troubleshooting, and escalated IT incidents.

USUnited StatesFLFloridaOn-siteFull-timeJuniorNo degree requiredEnglish RequiredSupport Engineer
ITSMServiceNow

Description

  • Provide Tier I and II technical support, troubleshoot issues, and resolve problems with enterprise desktop workstations and peripherals.
  • Use remote desktop management tools to inspect and configure user systems and restore their operational capability.
  • Log, prioritize, track, and document user incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Manage user accounts, password resets, domain permissions, and access request workflows in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement process improvements to strengthen remote support workflows and user satisfaction.

Requirements

  • High school diploma or GED and at least five years of progressively responsible IT service desk or remote desktop support experience; or an associate degree and at least three years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field and at least one year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within three months of starting.
  • Current, active Top Secret security clearance.
  • Prior experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to collaborate effectively with multidisciplinary technical teams in fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and similar items.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Benefits

  • The posting does not specify benefits, perks, or additional compensation.

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