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MANTECH
MANTECH
5001 – 10 000 Darbinieki
AizsardzībaKiberdrošībaValdība
MANTECH ir Amerikas Savienotajās Valstīs bāzēts valdības darbuzņēmējs, kas aizsardzības, izlūkošanas un federālās valdības klientiem nodrošina tehnoloģiju, inženierijas, kiberdrošības un misiju atbalsta pakalpojumus. Uzņēmuma darbība aptver drošas IT un informācijas sistēmu drošības risinājumus, programmatūras inženieriju datortīklu operācijām, sistēmu inženieriju, loģistikas plānošanu, uzņēmējdarbības integrāciju un IT atbilstības nodrošināšanu. Pašreizējā darbā pieņemšana liecina par plašu komandu, kas atbalsta gan darbu klātienē, gan ārpus uzņēmuma, tostarp darbu militārajās bāzēs un citās valdības darba vidēs.
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Vakances uzņēmumā

Enterprise Service Desk Support Technician

Provide Tier I and II endpoint support for MANTECH’s defense operations, working onsite in Doral, Florida. The role covers Active Directory, ServiceNow ticketing, troubleshooting, and escalated IT incidents.

USAmerikas Savienotās ValstisFLFloridaKlātienēPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuAtbalsta inženieris
ITSMServiceNow

Apraksts

  • Provide Tier I and II technical support, troubleshoot issues, and resolve problems with enterprise desktop workstations and peripherals.
  • Use remote desktop management tools to inspect and configure user systems and restore their operational capability.
  • Log, prioritize, track, and document user incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Manage user accounts, password resets, domain permissions, and access request workflows in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement process improvements to strengthen remote support workflows and user satisfaction.

Prasības

  • High school diploma or GED and at least five years of progressively responsible IT service desk or remote desktop support experience; or an associate degree and at least three years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field and at least one year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within three months of starting.
  • Current, active Top Secret security clearance.
  • Prior experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to collaborate effectively with multidisciplinary technical teams in fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and similar items.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Priekšrocības

  • The posting does not specify benefits, perks, or additional compensation.

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