MANTECH
MANTECH
MANTECH अमेरिका-स्थित एक सरकारी ठेकेदार है, जो रक्षा, खुफिया और संघीय सरकार के ग्राहकों को प्रौद्योगिकी, इंजीनियरिंग, साइबर सुरक्षा और मिशन सहायता सेवाएँ प्रदान करता है। इसका कार्य सुरक्षित आईटी और सूचना प्रणालियों की सुरक्षा, कंप्यूटर नेटवर्क संचालन के लिए सॉफ्टवेयर इंजीनियरिंग, सिस्टम इंजीनियरिंग, लॉजिस्टिक्स योजना, व्यावसायिक एकीकरण और आईटी आश्वासन जैसे क्षेत्रों तक फैला हुआ है। वर्तमान भर्ती गतिविधि एक ऐसी व्यापक टीम का संकेत देती है, जो साइट पर और साइट से बाहर दोनों प्रकार के संचालन में सहयोग करती है, जिसमें सैन्य प्रतिष्ठानों और अन्य सरकारी परिवेशों से जुड़े कार्य भी शामिल हैं।

Enterprise Service Desk Support Technician

Provide Tier I and II endpoint support for MANTECH’s defense operations, working onsite in Doral, Florida. The role covers Active Directory, ServiceNow ticketing, troubleshooting, and escalated IT incidents.

विवरण

  • Provide Tier I and II technical support, troubleshoot issues, and resolve problems with enterprise desktop workstations and peripherals.
  • Use remote desktop management tools to inspect and configure user systems and restore their operational capability.
  • Log, prioritize, track, and document user incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Manage user accounts, password resets, domain permissions, and access request workflows in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement process improvements to strengthen remote support workflows and user satisfaction.

आवश्यकताएँ

  • High school diploma or GED and at least five years of progressively responsible IT service desk or remote desktop support experience; or an associate degree and at least three years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field and at least one year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within three months of starting.
  • Current, active Top Secret security clearance.
  • Prior experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to collaborate effectively with multidisciplinary technical teams in fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and similar items.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

लाभ

  • The posting does not specify benefits, perks, or additional compensation.

संबंधित नौकरियाँ

Bundesverbraucherhilfe e.V.

Editor-in-Chief, Federal Consumer Bulletin (Volunteer)

Bundesverbraucherhilfe e.V.

Lead the volunteer editorial team behind Bundesverbraucherhilfe’s daily consumer news bulletin. Oversee journalistic standards, editorial independence, coverage, and team development.

खोलें
Our National Conversation (ONC)

Remote Editorial Lead Intern (California)

Our National Conversation (ONC)
51 – 200 कर्मचारी
B2Cगैर-लाभकारीमीडिया

Lead writers, publication schedules, and editorial standards as an intern with Our National Conversation. Support its mission to reduce partisanship and promote solutions through youth-driven media.

खोलें
FedEx

Data Keying Agent

FedEx

Enter shipment details, complete daily administration and help coordinate timely departures. Support FedEx Express transportation operations onsite in Heerlen.

खोलें
CB Talents Academy

Dutch-Speaking Customer Support Specialist (Remote, Portugal)

CB Talents Academy
1 – 10 कर्मचारी
शिक्षा

Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.

खोलें
I

Senior Engineering Manager, Risk Engineering

Imprint
201 – 500 कर्मचारी
परामर्शवित्तविपणन

Lead backend teams responsible for real-time payment authorization, fraud decisions, and underwriting at Imprint, an embedded payments and credit platform.

खोलें
Martin & Company

Director of P&C Insurance Consulting

Martin & Company

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

खोलें
Commonwealth Bank
General Dynamics Information Technology

Vice President and General Manager, Navy and Marine Corps

General Dynamics Information Technology

Lead GDIT’s Navy and Marine Corps technology services portfolio, with annual revenue above $700 million. Set business strategy, oversee financial performance and delivery, and drive growth across defense programs.

खोलें
Cyclops

Remote VP of Marketing, Stablecoin Payments

Cyclops

Lead Cyclops’ brand strategy for stablecoin payment infrastructure, spanning thought leadership, search visibility, conferences, analytics, media relations, and partner marketing.

खोलें
Blizzard Entertainment

Associate Director of International Marketing Strategy and Planning

Blizzard Entertainment
1,001 – 5,000 कर्मचारी
SaaSई-कॉमर्सगेमिंग

Lead Blizzard’s international gaming marketing strategy, investment priorities, and growth planning. Develop financial models, market frameworks, and recommendations for executive decision-making.

खोलें