LogoFresh Jobs Ahead
MANTECH
MANTECH
5001 – 10.000 Zaposleni
Kibernetska varnostObrambaVlada
MANTECH je v ZDA temelječi vladni pogodbenik, ki strankam na področju obrambe, obveščevalne dejavnosti in zvezne vlade zagotavlja tehnološke in inženirske storitve, kibernetsko varnost ter podporo pri izvajanju nalog. Njegovo delo obsega varno informacijsko tehnologijo in varnost informacijskih sistemov, programsko inženirstvo za delovanje računalniških omrežij, sistemsko inženirstvo, logistično načrtovanje, poslovno integracijo in zagotavljanje kakovosti IT. Trenutno zaposlovanje odraža delo široke ekipe, ki podpira operacije na lokaciji in zunaj nje, vključno z delom, povezanim z vojaškimi objekti in drugimi vladnimi okolji.
LinkedIn
Delovna mesta v podjetju

Enterprise Service Desk Support Technician

Provide Tier I and II endpoint support for MANTECH’s defense operations, working onsite in Doral, Florida. The role covers Active Directory, ServiceNow ticketing, troubleshooting, and escalated IT incidents.

USZdružene države AmerikeFLFloridaNa lokacijiPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaInženir podpore
ITSMServiceNow

Opis

  • Provide Tier I and II technical support, troubleshoot issues, and resolve problems with enterprise desktop workstations and peripherals.
  • Use remote desktop management tools to inspect and configure user systems and restore their operational capability.
  • Log, prioritize, track, and document user incidents, service requests, and technical outages in enterprise ticketing platforms.
  • Manage user accounts, password resets, domain permissions, and access request workflows in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement process improvements to strengthen remote support workflows and user satisfaction.

Zahteve

  • High school diploma or GED and at least five years of progressively responsible IT service desk or remote desktop support experience; or an associate degree and at least three years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field and at least one year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within three months of starting.
  • Current, active Top Secret security clearance.
  • Prior experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to collaborate effectively with multidisciplinary technical teams in fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and similar items.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Ugodnosti

  • The posting does not specify benefits, perks, or additional compensation.

Sorodna delovna mesta

Cloudera

Senior Applied AI Sales Executive

Cloudera
1001 – 5000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
SGSingapurHibridnoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaUmetna inteligenca
KubernetesOblak

Lead enterprise sales of Cloudera-supported Mistral AI solutions, managing complex deals from first engagement through proof of concept, contract, and expansion. Build on Cloudera’s data platform and hybrid cloud customer relationships to grow strategic accounts.

Odpri