LogoFresh Jobs Ahead
Unit4
Unit4
1,001 – 5,000 Employees
Skilled Worker Visa SponsorArtificial IntelligenceEnterpriseSaaS

Unit4 develops cloud-based enterprise software for organizations whose work depends on people, services, and collaboration. Its portfolio spans enterprise resource planning (ERP), human capital management (HCM), financial planning and analysis (FP&A), financial management, and source-to-contract (S2C), with applications for professional services firms, public-sector organizations, nonprofits, and higher-education institutions.

By combining finance, HR, and project-management capabilities with AI-enabled tools, Unit4 helps teams streamline operational work and make more informed decisions. The platform is designed for business leaders including CFOs, CHROs, and CIOs who need clearer performance insight, more connected workflows, and the flexibility to adapt as their organizations evolve.

LinkedIn
Company Jobs

Dutch-Speaking Customer Success Manager, Spain (Remote)

Help Unit4’s cloud ERP customers achieve business value, adopt products, and renew subscriptions. Build success plans, lead executive reviews, and identify opportunities to expand customer accounts.

ESSpain
€47,746 – €55,822 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
CloudERP

Description

  • Represent customer needs and advocate for customers within Unit4.
  • Turn customer feedback into actions that improve outcomes and the customer experience.
  • Help customers realize value and get the most from their Unit4 investments.
  • Increase product adoption and maturity through success planning, guidance, and customer engagement.
  • Identify qualified upsell and cross-sell opportunities in partnership with Sales.
  • Serve as the main Customer Success contact, proactively managing risk and supporting retention.
  • Create and maintain customer success plans tied to strategic goals, milestones, and expected outcomes.
  • Lead executive business reviews and strategic discussions with senior customer stakeholders and management teams.
  • Share customer goals, challenges, product needs, and value drivers with Product, R&D, Support, and Sales.
  • Manage customer retention and churn across the region.
  • Promote adoption and effective use of the Success4U program.

Requirements

  • Fluent spoken and written English.
  • Swedish or Dutch language skills are an advantage.
  • Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
  • Technical literacy and familiarity with customer engagement technologies, practices, and trends.
  • Experience in ERP, HCM, or financial planning software is an advantage.
  • Strong communication and relationship management skills.
  • Ability to lead through influence and trust.
  • Available to travel as needed, up to 20%.
  • Customer projects or access to sensitive customer data may require security clearance and background checks.
  • Provide right-to-work, identification, and work history information if applicable local laws require it.

Benefits

  • Flexible paid time off policy.
  • Remote working opportunities.
  • Global Wellbeing Days.
  • Growth opportunities, tools, and guidance.
  • Talented colleagues, role models, and mentors.
  • A safe and inclusive working environment.
  • Employee Resource Groups open to everyone.
  • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.

Related Jobs