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Unit4 उन संगठनों के लिए क्लाउड-आधारित एंटरप्राइज़ सॉफ़्टवेयर विकसित करता है जिनका काम लोगों, सेवाओं और सहयोग पर निर्भर करता है। इसके उत्पाद पोर्टफोलियो में एंटरप्राइज़ रिसोर्स प्लानिंग (ERP), ह्यूमन कैपिटल मैनेजमेंट (HCM), वित्तीय योजना और विश्लेषण (FP&A), वित्तीय प्रबंधन तथा सोर्स-टू-कॉन्ट्रैक्ट (S2C) शामिल हैं। इनके अनुप्रयोग पेशेवर सेवा कंपनियों, सार्वजनिक क्षेत्र के संगठनों, गैर-लाभकारी संस्थाओं और उच्च शिक्षा संस्थानों के लिए बनाए गए हैं।
वित्त, मानव संसाधन और परियोजना प्रबंधन क्षमताओं को AI-सक्षम उपकरणों के साथ जोड़कर Unit4 टीमों को परिचालन कार्यों को सुव्यवस्थित करने और अधिक सूचित निर्णय लेने में मदद करता है। यह प्लेटफ़ॉर्म CFO, CHRO और CIO जैसे व्यावसायिक नेताओं के लिए बनाया गया है, जिन्हें बेहतर प्रदर्शन संबंधी जानकारी, अधिक जुड़े हुए वर्कफ़्लो और अपने संगठनों के विकास के साथ अनुकूलित होने की लचीलापन चाहिए।
Dutch-Speaking Customer Success Manager, Spain (Remote)
Help Unit4’s cloud ERP customers achieve business value, adopt products, and renew subscriptions. Build success plans, lead executive reviews, and identify opportunities to expand customer accounts.
स्पेन€47,746 – €55,822 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Represent customer needs and advocate for customers within Unit4.
- Turn customer feedback into actions that improve outcomes and the customer experience.
- Help customers realize value and get the most from their Unit4 investments.
- Increase product adoption and maturity through success planning, guidance, and customer engagement.
- Identify qualified upsell and cross-sell opportunities in partnership with Sales.
- Serve as the main Customer Success contact, proactively managing risk and supporting retention.
- Create and maintain customer success plans tied to strategic goals, milestones, and expected outcomes.
- Lead executive business reviews and strategic discussions with senior customer stakeholders and management teams.
- Share customer goals, challenges, product needs, and value drivers with Product, R&D, Support, and Sales.
- Manage customer retention and churn across the region.
- Promote adoption and effective use of the Success4U program.
आवश्यकताएँ
- Fluent spoken and written English.
- Swedish or Dutch language skills are an advantage.
- Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
- Technical literacy and familiarity with customer engagement technologies, practices, and trends.
- Experience in ERP, HCM, or financial planning software is an advantage.
- Strong communication and relationship management skills.
- Ability to lead through influence and trust.
- Available to travel as needed, up to 20%.
- Customer projects or access to sensitive customer data may require security clearance and background checks.
- Provide right-to-work, identification, and work history information if applicable local laws require it.
लाभ
- Flexible paid time off policy.
- Remote working opportunities.
- Global Wellbeing Days.
- Growth opportunities, tools, and guidance.
- Talented colleagues, role models, and mentors.
- A safe and inclusive working environment.
- Employee Resource Groups open to everyone.
- Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.
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