Desktop Engineer – Plano Hybrid

Texas Hybrid Full-time Middle Senior English Required Engineer

Android DNS iOS ITSM MacOS ServiceNow TCP/IP VMware

Description

Deliver Tier 2 and Tier 3 support for Windows computers, mobile devices, printers, peripherals, docking stations, displays, and conference room technology
Investigate and resolve hardware, software, operating system, connectivity, VPN, Microsoft 365, and business application problems
Install, configure, image, deploy, upgrade, repair, and replace endpoint equipment and components
Set up user profiles, printers, Microsoft Office, Teams, Outlook, VPN access, and multifactor authentication devices
Assist remote and onsite users with prompt issue resolution and a positive support experience
Conduct scheduled checks and maintenance for boardroom technology
Apply approved AI capabilities to increase support efficiency and improve the user experience
Deploy operating systems, applications, updates, and security patches using SCCM/MECM and Microsoft Intune
Build and maintain task sequences, application packages, device collections, configuration profiles, compliance policies, and security baselines
Configure and maintain Windows Autopilot for endpoint provisioning
Review deployment outcomes and resolve failed installations and endpoint management problems
Support operating system upgrades, hardware refreshes, endpoint enrollment, provisioning, retirement, and decommissioning
Maintain software inventories, compliance reports, hardware records, and asset documentation
Handle incidents and service requests within SLA targets through ITSM platforms such as ServiceNow or Jira
Record diagnostic procedures, resolutions, standard operating procedures, and knowledge base articles
Escalate complex problems and coordinate with relevant technical teams until resolution
Administer Active Directory and Microsoft Entra ID accounts, permissions, groups, Microsoft 365 licensing, and identity requests
Collaborate with Infrastructure, Security, Networking, and Application teams to sustain a secure and standardized computing environment
Travel occasionally to company locations as needed

Requirements

An associate degree, bachelor’s degree, or equivalent professional experience
At least three years of enterprise desktop support experience
Professional experience supporting Windows 10 and Windows 11 in an enterprise setting
Hands-on experience with Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and Microsoft 365
Working knowledge of TCP/IP, DNS, DHCP, VPN connectivity, Group Policy, remote support tools, BIOS and firmware administration, imaging, deployment, and hardware diagnostics
Experience supporting printers, peripheral equipment, and mobile endpoints
Familiarity with macOS laptops
Strong troubleshooting, analytical, documentation, customer service, communication, prioritization, collaboration, time management, and detail-oriented skills
Current authorization to work in the United States; visa sponsorship is not provided
Preferred certification: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365, or CompTIA A+
Preferred experience with Dell and HP enterprise hardware
Preferred experience supporting Apple iOS and Android devices
Preferred knowledge of VMware or virtual desktop infrastructure (VDI)

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Paid vacation
Paid sick leave
Paid holidays
Tuition reimbursement
401(k) plan with company matching
Complimentary services at the onsite salon
Multiple food options at the corporate campus
Merchandise discounts at onsite Sally Beauty and CosmoProf stores

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