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Sally Beauty — кәсіби сұлулық мамандарына да, жеке тұтынушыларға да қызмет көрсететін сұлулық тауарларының бөлшек сауда компаниясы. Оның өнім ассортиментіне шаш күтіміне арналған құралдар, косметика және тырнақ өнімдері кіреді. Бұл тауарлар қалыптасқан онлайн сауда платформасы мен дүкендер желісі арқылы ұсынылады. Компания кәсіби деңгейдегі және күнделікті қолдануға арналған сұлулық өнімдерін қолжетімді етуге, сондай-ақ тұтынушыларға өнім таңдау мен қызмет көрсету мәселелерінде қолдау көрсетуге бағытталған.
Desktop Engineer – Plano Hybrid
Provide Tier 2 and Tier 3 endpoint support for Sally Beauty’s retail and distribution operations. Manage Windows devices, deployments, security updates, and identity systems in a hybrid Plano-based role.
Сипаттама
- Deliver Tier 2 and Tier 3 support for Windows computers, mobile devices, printers, peripherals, docking stations, displays, and conference room technology
- Investigate and resolve hardware, software, operating system, connectivity, VPN, Microsoft 365, and business application problems
- Install, configure, image, deploy, upgrade, repair, and replace endpoint equipment and components
- Set up user profiles, printers, Microsoft Office, Teams, Outlook, VPN access, and multifactor authentication devices
- Assist remote and onsite users with prompt issue resolution and a positive support experience
- Conduct scheduled checks and maintenance for boardroom technology
- Apply approved AI capabilities to increase support efficiency and improve the user experience
- Deploy operating systems, applications, updates, and security patches using SCCM/MECM and Microsoft Intune
- Build and maintain task sequences, application packages, device collections, configuration profiles, compliance policies, and security baselines
- Configure and maintain Windows Autopilot for endpoint provisioning
- Review deployment outcomes and resolve failed installations and endpoint management problems
- Support operating system upgrades, hardware refreshes, endpoint enrollment, provisioning, retirement, and decommissioning
- Maintain software inventories, compliance reports, hardware records, and asset documentation
- Handle incidents and service requests within SLA targets through ITSM platforms such as ServiceNow or Jira
- Record diagnostic procedures, resolutions, standard operating procedures, and knowledge base articles
- Escalate complex problems and coordinate with relevant technical teams until resolution
- Administer Active Directory and Microsoft Entra ID accounts, permissions, groups, Microsoft 365 licensing, and identity requests
- Collaborate with Infrastructure, Security, Networking, and Application teams to sustain a secure and standardized computing environment
- Travel occasionally to company locations as needed
Талаптар
- An associate degree, bachelor’s degree, or equivalent professional experience
- At least three years of enterprise desktop support experience
- Professional experience supporting Windows 10 and Windows 11 in an enterprise setting
- Hands-on experience with Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and Microsoft 365
- Working knowledge of TCP/IP, DNS, DHCP, VPN connectivity, Group Policy, remote support tools, BIOS and firmware administration, imaging, deployment, and hardware diagnostics
- Experience supporting printers, peripheral equipment, and mobile endpoints
- Familiarity with macOS laptops
- Strong troubleshooting, analytical, documentation, customer service, communication, prioritization, collaboration, time management, and detail-oriented skills
- Current authorization to work in the United States; visa sponsorship is not provided
- Preferred certification: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365, or CompTIA A+
- Preferred experience with Dell and HP enterprise hardware
- Preferred experience supporting Apple iOS and Android devices
- Preferred knowledge of VMware or virtual desktop infrastructure (VDI)
Артықшылықтар
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Paid vacation
- Paid sick leave
- Paid holidays
- Tuition reimbursement
- 401(k) plan with company matching
- Complimentary services at the onsite salon
- Multiple food options at the corporate campus
- Merchandise discounts at onsite Sally Beauty and CosmoProf stores
Ұқсас жұмыс орындары
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