Jerry
Jerry
Jerry is a car ownership platform that brings insurance comparison, auto loans, vehicle maintenance, diagnostics, and repair estimates into one streamlined experience. Through services including PriceProtect™, GarageGuard™, and DriveShield™, the company helps drivers shop for coverage, manage financing, monitor vehicle upkeep, and build safer driving habits. Jerry operates as a licensed insurance and loan broker across all 50 U.S. states and uses advanced technology and bank-level encryption to support its services. Its growing team works at the intersection of automotive services, financial products, and consumer technology.

Customer Experience Advocate – Insurance (Remote, U.S.)

Support Jerry.ai customers across car, home, and motorcycle insurance through an AI-powered asset-management platform. Handle insurance sales and service calls while helping customers secure suitable coverage.

Description

  • Support customers with car and home insurance needs promptly and compassionately
  • Review coverage gaps, available discounts, and renewal increases to help customers make informed decisions
  • Handle inbound calls from customers exploring auto, home, motorcycle, and other insurance policies
  • Process policy changes for existing policyholders
  • Understand products from a broad network of insurance carriers and align them with customer needs
  • Build detailed knowledge of Jerry’s app and help customers use it effectively
  • Resolve issues and address obstacles to obtaining appropriate coverage
  • Handle service requests related to vehicles, drivers, lienholders, and policy documentation
  • Relay customer feedback to inform product improvements
  • Contribute across sales and service workflows within the Customer Operations team

Requirements

  • Previous experience in customer service, sales, or hospitality is helpful but not mandatory
  • Bring a friendly, positive approach to customer interactions
  • Collaborate effectively with teammates
  • Demonstrate consistent reliability and initiative
  • Use sound judgment to solve customer problems
  • Communicate clearly and effectively
  • Currently live in an eligible hiring location—AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA—for full-time hourly employment
  • Be legally authorized to work in the United States, as applicable
  • Provide P&C license status; Jerry will cover the licensing cost for candidates who need one

Benefits

  • Medical, dental, and vision coverage
  • Employer-matched 401(k) contributions
  • Paid vacation and other paid time off
  • Paid parental leave
  • Wellness support and benefits
  • Equity or stock options
  • Unlimited commissions for the sales track
  • Flexible scheduling with either five eight-hour days or four ten-hour days
  • Fully remote position
  • Company-provided work equipment
  • Opportunities to advance within the insurance field
  • P&C insurance licensing paid for when required
  • Remote-first workplace with optional offices; no global-remote arrangement
  • RRSP with employer matching for employees based in Canada

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