Jerry
Jerry
Jerry — сақтандыруды салыстыруды, автонесиелерді, көлікке техникалық қызмет көрсетуді, диагностика жасауды және жөндеу құнын бағалауды бір ыңғайлы қызметке біріктіретін көлік иелену платформасы. PriceProtect™, GarageGuard™ және DriveShield™ сияқты қызметтері арқылы компания жүргізушілерге сақтандыру нұсқаларын таңдауға, қаржыландыруды басқаруға, көлігінің техникалық жағдайын бақылауға және қауіпсізірек көлік жүргізу әдеттерін қалыптастыруға көмектеседі. Jerry АҚШ-тың барлық 50 штатында лицензияланған сақтандыру және несие брокері ретінде жұмыс істейді әрі өз қызметтерін қолдау үшін озық технологиялар мен банк деңгейіндегі шифрлауды қолданады. Компанияның өсіп келе жатқан командасы автомобиль қызметтері, қаржылық өнімдер және тұтынушылық технологиялар тоғысындағы бағыттарда жұмыс істейді.

Customer Experience Advocate – Insurance (Remote, U.S.)

Support Jerry.ai customers across car, home, and motorcycle insurance through an AI-powered asset-management platform. Handle insurance sales and service calls while helping customers secure suitable coverage.

Сипаттама

  • Support customers with car and home insurance needs promptly and compassionately
  • Review coverage gaps, available discounts, and renewal increases to help customers make informed decisions
  • Handle inbound calls from customers exploring auto, home, motorcycle, and other insurance policies
  • Process policy changes for existing policyholders
  • Understand products from a broad network of insurance carriers and align them with customer needs
  • Build detailed knowledge of Jerry’s app and help customers use it effectively
  • Resolve issues and address obstacles to obtaining appropriate coverage
  • Handle service requests related to vehicles, drivers, lienholders, and policy documentation
  • Relay customer feedback to inform product improvements
  • Contribute across sales and service workflows within the Customer Operations team

Талаптар

  • Previous experience in customer service, sales, or hospitality is helpful but not mandatory
  • Bring a friendly, positive approach to customer interactions
  • Collaborate effectively with teammates
  • Demonstrate consistent reliability and initiative
  • Use sound judgment to solve customer problems
  • Communicate clearly and effectively
  • Currently live in an eligible hiring location—AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA—for full-time hourly employment
  • Be legally authorized to work in the United States, as applicable
  • Provide P&C license status; Jerry will cover the licensing cost for candidates who need one

Артықшылықтар

  • Medical, dental, and vision coverage
  • Employer-matched 401(k) contributions
  • Paid vacation and other paid time off
  • Paid parental leave
  • Wellness support and benefits
  • Equity or stock options
  • Unlimited commissions for the sales track
  • Flexible scheduling with either five eight-hour days or four ten-hour days
  • Fully remote position
  • Company-provided work equipment
  • Opportunities to advance within the insurance field
  • P&C insurance licensing paid for when required
  • Remote-first workplace with optional offices; no global-remote arrangement
  • RRSP with employer matching for employees based in Canada

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