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GE HealthCare
GE HealthCare
H1B Visa SponsorHealthcareMedical TechnologyPharmaceuticals
GE HealthCare develops medical technologies and integrated solutions for precision care. As a standalone healthcare technology company, it works across medical imaging, ultrasound, and healthcare IT to support clinicians, improve hospital efficiency, and enable more precise therapies. Its substantial research and development focus supports ongoing advances in diagnostic and treatment technologies, making GE HealthCare a relevant destination for professionals working in healthcare, medical technology, and related pharmaceutical fields.
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Contract Operations Support Specialist at GE HealthCare (Remote, U.S.)

Support GE HealthCare’s U.S. customer agreements, account setup, contract administration, and data quality processes. Contribute to system enhancements, user acceptance testing, and cross-functional operational improvement initiatives.

USUnited States
$78,400 – $117,600 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Implement and maintain customer and Group Purchasing Organization (GPO) agreements
  • Review contract setup, pricing, and customer eligibility for quality and accuracy
  • Track and resolve contract implementation issues
  • Process New Account Request (NAR) workflows
  • Maintain accurate customer master data across relevant business systems
  • Coordinate account setup, ongoing maintenance, and data governance activities
  • Investigate and resolve customer and account discrepancies
  • Apply quality controls for data accuracy, contract compliance, and operational consistency
  • Identify process gaps and recommend efficiency, standardization, and customer experience improvements
  • Support audits, document reviews, and process governance activities
  • Contribute to cross-functional initiatives, process improvements, and system enhancement projects
  • Assist with requirements gathering, testing, UAT, training, implementation, and post-launch support
  • Participate in Lean, Kaizen, and operational excellence initiatives
  • Collaborate with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams
  • Provide operational support, issue resolution, and contract administration expertise
  • Work across teams to execute customer agreements and advance strategic business objectives

Requirements

  • Communicate effectively with multiple stakeholders to resolve issues and support customers
  • Support system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization
  • Demonstrate strong organizational, analytical, and problem-solving abilities, careful attention to detail, and the capacity to manage competing priorities
  • Use SAP, DocuSign, Microsoft Office, and other enterprise applications proficiently
  • Support planning, testing, training, implementation, and continuing process optimization
  • Manage operational processes such as vendor onboarding, account maintenance, and mailbox administration
  • Bachelor’s degree preferred, or an Associate’s degree with equivalent work experience
  • Bring experience in contract administration, commercial operations, customer support, or a related business function
  • Understand contract implementation, customer account setup, process improvement, audits, and competing-priority management
  • Implement customer agreements and pricing programs accurately and in compliance with requirements
  • Understand quality control reviews, document management, approval workflows, and electronic records administration
  • Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred
  • Project management experience preferred
  • Be legally authorized to work in the United States
  • Complete a drug screen when applicable
  • Not require employment visa sponsorship now or in the future

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • 401(k) plan with opportunities for employee and company contributions
  • Life, disability, and accident insurance
  • Tuition reimbursement
  • Professional development opportunities
  • Competitive compensation
  • Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives (LTI)
  • Positive work environment
  • Relocation assistance is not provided

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